Hind fiher
Sale
Summary
Customer service and administrative professional with experience in aviation, hospitality, and office management. Former flight attendant with expertise in passenger assistance, safety procedures, and in-flight service. Skilled in front desk operations, event coordination, and administrative support, including scheduling, documentation, and client relations. Fluent in Arabic, French, English, and beginner in Spanish, with a strong ability to handle multitasking, problem-solving, and high-pressure environments. also able to work both independently and collaboratively within a team to ensure smooth operations and excellent service delivery.
Overview
8
8
years of professional experience
Work History
Secretary
General trading and entreprise company
Kuwait
11.2023 - 12.2024
- Welcoming and handling in-person and telephone reception of clients, suppliers, and partners.
- Managing the executive’s agenda and organizing appointments.
- Coordinating business trips and professional meetings.
- Preparing reports and meeting minutes.
- Drafting and managing correspondence, emails, and official documents.
- Filing and archiving documents.
- Monitoring contracts, invoices, and other accounting documents in collaboration with the finance department.
Flight Attendant
kuwait airways
Kuwait
05.2017 - 10.2023
- Welcoming passengers on board the aircraft.
- Ensuring the safety of all passengers and the smooth running of the flight.
- Providing information to travelers.
- Handling the boarding process.
- Preparing meals and beverages.
- Managing passenger requests and ensuring their comfort.
- Passing through the aisles to offer products for sale, such as perfumes, accessories, and beauty products.
- Assisting with passenger boarding and disembarkation.
Ground Handling Agent
Royal Air Maroc
Rabat
08.2016 - 10.2016
- Passenger check-in.
- Lost and found management.
- Handling irregularities: hotel accommodations, meal vouchers, etc.
- Security control.
- Special services.
Education
High School Diploma -
El Kindi
Fkih Ben Salah07-2011
GED -
University Sultan Moulay Slimane
Beni Mellal10-2013
High School Diploma -
ESARC
Rabat08-2017
Skills
- Customer service
- Multitasking
- Problem solving
- Communication skills
- Organization and time management
- Teamwork and adaptability
Timeline
Secretary
General trading and entreprise company
11.2023 - 12.2024
Flight Attendant
kuwait airways
05.2017 - 10.2023
Ground Handling Agent
Royal Air Maroc
08.2016 - 10.2016
High School Diploma -
El Kindi
GED -
University Sultan Moulay Slimane
High School Diploma -
ESARC
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