Hira Ghaffar
Randolph,MA
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavior Technician
Beacon ABA Services
02.2021 - Current
- Deliver one on one applied behavior analysis treatment, including discrete trial teaching, naturalistic approach, and verbal behavior therapy.
- Maintain detailed client documentation, behavioral records, and progress tracking using electronic systems to support individualized healthcare treatment plans.
- Communicate effectively with caregivers, supervisors, and clinical staff via phone, email, and team meetings regarding client progress and care coordination.
- Collaborate with multidisciplinary healthcare teams to ensure continuity of care and accurate reporting of client outcomes.
- Manage multiple client schedules, treatment programs, and administrative responsibilities in fast-paced environments while maintaining organization and attention to detail.
- Collect, organize, and interpret client data to monitor progress and assist with treatment modifications.
- Utilize strong problem-solving and conflict-resolution skills to address behavioral concerns and support positive client outcomes.
- Handle confidential client information professionally while maintaining HIPAA compliance and organizational standards.
Behavior Technician
Key Autism Services
10.2020 - 01.2021
- Maintained accurate client records, treatment documentation, and progress reports to support healthcare coordination and behavioral treatment planning.
- Assisted with administrative and documentation responsibilities related to client care and service delivery.
- Communicated professionally with supervisors, caregivers, and team members regarding client needs, treatment updates, and scheduling.
- Demonstrated strong multitasking and organizational abilities while managing multiple client cases and responsibilities.
- Evaluated and summarized client progress in written reports to support clinical decision-making and treatment adjustments.
Assistant Department Head of Customer Service
Stop & Shop
08.2015 - 03.2020
- Delivered exceptional customer service by resolving customer concerns and handling high-volume interactions professionally and efficiently.
- Supervised and supported associates in daily operations, communication, conflict resolution, and customer service procedures.
- Managed transactions, registers, and operational processes while ensuring accuracy and attention to detail.
- Trained and coached employees on company procedures, customer service expectations, and workplace standards.
- Utilized multiple computer systems and technologies simultaneously in a fast-paced retail environment.
- Maintained organized records, inventory management, and operational documentation to support department efficiency.
- Collaborated with management and team members to improve workflow, maintain service quality, and support daily operations.
Education
Bachelor of Arts - Psychology
University of Massachusetts Boston
Boston, MA05-2020
Associate of Arts - Business Management & Psychology
Quincy Community College
Quincy, MA05-2015
Certification
Adult & Pediatric First Aid/CPR/AED Certification
Languages
English, Urdu, Hindi, Punjabi
Timeline
Behavior Technician
Beacon ABA Services
02.2021 - Current
Behavior Technician
Key Autism Services
10.2020 - 01.2021
Assistant Department Head of Customer Service
Stop & Shop
08.2015 - 03.2020
Associate of Arts - Business Management & Psychology
Quincy Community College
Bachelor of Arts - Psychology
University of Massachusetts Boston