Hogan Conrad
Fitchburg
Summary
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
14
14
years of professional experience
Work History
Region Administrator, Data & Referral Specialist, Operations Support
FootCare by Nurses
06.2022 - Current
- Maintain communication with state aging services in a professional and timely manner
- Call pending consumer appointments to confirm date/time and reschedule as needed
- Email Case Managers in the event of no shows, falls or other urgent issues
- Responsible for accurate entry of referral data from aging services into company EMR
- Ability to find & track trends in data to help support or provide insight into business decisions
- Responsible for the implementation of EVV (Electronic Visit Verification) in a homecare setting to meet state requirements
Grocery Clerk, Aisle Captain, Head Clerk (Manager)
DeMoulas, Market Basket
08.2011 - 03.2022
- Responsible for ordering of store product to maintain proper levels of stock for customers on shelves
- Responsible for the unloading and loading of Market Basket tractor trailers
- Been in charge of the daily operations inside the Grocery Dept. at Market Basket as Head Clerk
- Has lead a team of 12-20 grocery clerks
- Twelve years of customer service via telephone and person to person communication
- Safely and efficiently operate hand jacks, power jacks, and walk behind forklifts
Civilian Police Dispatcher 911
City Of Fitchburg
12.2016 - 05.2017
- Responsible for dispatching Police, Fire, and EMS calls for the entire city of Fitchburg. Provide accurate details to officials with emergency information and details of locations and situations
- Responsible for accurate entry from paper forms to the National Crime Information Center (NCIC) database
- Management and maintenances of warrants, orders of protection, stolen property, missing persons, runaway juveniles
Education
Information Technology
Montachusett Regional Vocational Technical School
05-2016
Skills
- Microsoft Excel & Word - Intermediate
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- Team building and leadership
- Data confidentiality
- Time management
- Google Data Analytics
- Data analysis
Timeline
Region Administrator, Data & Referral Specialist, Operations Support
FootCare by Nurses
06.2022 - Current
Civilian Police Dispatcher 911
City Of Fitchburg
12.2016 - 05.2017
Grocery Clerk, Aisle Captain, Head Clerk (Manager)
DeMoulas, Market Basket
08.2011 - 03.2022
Information Technology
Montachusett Regional Vocational Technical School
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