Holly Dearborn
Chicopee
Summary
Detail-oriented and reliable Medical Assistant with a strong foundation in EHR management and diagnostic testing assistance. Proven ability to educate patients on treatment plans while ensuring compliance with confidentiality standards.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Registered Medical Assistant
Priority Urgent Care
Chicopee
01.2025 - Current
- Supported healthcare providers during patient examinations and procedures to enhance care delivery.
- Prepared and maintained examination rooms for patient visits.
- Collected and documented patient medical histories accurately.
- Scheduled appointments and managed patient flow efficiently.
- Operated medical equipment, including EKG machines and blood pressure monitors.
- Facilitated communication with insurance companies to resolve patient billing inquiries and secure authorizations.
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Assisted physicians in exams, treatments, and procedures.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Managed phone calls, addressed patient inquiries, and arranged follow-up appointments.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Collected specimens for laboratory testing according to accepted standards.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Verified insurance coverage and processed payments from patients.
- Ensured all medical equipment was functioning properly prior to use.
- Performed patient assessments, including vital signs and medical history documentation.
- Prepared and organized laboratory specimens for analysis, ensuring accurate processing of lab results.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Documented notes during patient visits.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Incorporated outside records into charts and EHR.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assisted back office patient processes to reduce office wait times.
- Changed dressings on wounds to prevent infection and check for healing.
- Positioned patients properly during examination or treatment for comfort and safety.
Medical Assistant
Trintiy Health of New England
Springfield
03.2023 - 06.2024
- Assisted healthcare providers with patient examinations and procedures.
- Recorded patient histories and vital signs accurately in electronic health records.
- Coordinated patient appointments and managed scheduling for multiple providers.
- Educated patients on treatment plans, enhancing understanding of their healthcare needs.
- Collected and processed laboratory specimens, ensuring accurate testing and timely results.
- Communicated effectively with patients, addressing concerns and questions promptly.
- Collaborated with healthcare team to streamline workflows, facilitating improved patient care.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Performed dressing changes on wounds to ensure proper healing and reduce infection risk.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Patient Care Technician
Trintiy Health Of New England
Springfield
05.2022 - 03.2023
- Assisted nursing staff in providing direct patient care and support.
- Monitored vital signs and documented patient information accurately.
- Ensured clean and safe environment for patients and staff, enhancing overall comfort.
- Responded promptly to patient needs and concerns, fostering positive patient experience.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Delivered emotional support for patients and families, helping them cope during challenging times.
- Restocked unit frequently with necessary medical supplies.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Personal Care Assistant
Stavros
Wilbraham
09.2010 - 04.2021
- Assisted clients with daily living activities and personal hygiene routines.
- Supported clients in mobility and transportation to appointments and social events.
- Maintained detailed records of client care and daily activities to ensure continuity of care.
- Collaborated with healthcare professionals to effectively implement personalized care plans.
- Provided companionship and emotional support, fostering a nurturing environment to enhance client well-being.
- Administered medication following the guidelines set by family members.
- Ensured a safe and clean living environment for clients at all times.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Administered medication under supervision of a registered nurse or physician.
- Laundered clothing and bedding to prevent infection.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Transported patients to medical, dental, and personal care appointments.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Developed individual plans of care based on assessment findings and physician orders.
- Researched community resources available for additional assistance or services if needed.
- Educated family members about proper techniques for caring for the client at home.
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
- Followed safe lifting and transferring techniques to transport residents.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Provided transportation for clients to grocery stores, medical appointments, and errands to ensure access to essential services.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Education
Registered Medical Assistant -
American Allied Health
01-2025
Certified Nursing Assistant -
American Red Cross
Springfield, MA01-2001
High School Diploma -
Bridge Academy
Springfield, MA06-1999
Skills
- EHR management
- Electronic health records management
- Medical records management
- Patient care coordination
- Laboratory specimen collection
- Phlebotomy techniques
- Vital signs measurement
- Vital sign monitoring
- Diagnostic testing assistance
- Immunization administration
- Minor surgical assistance
- Wound care assistance
- Wound care and irrigation
- Ear irrigation
- Simple dressings
- First aid and CPR
- CPR
- Infection control procedures
- HIPAA compliance
- Insurance verification
- Healthcare billing
- Patient scheduling
- Clinical documentation
- pH testing
- Restocking lab supplies
- Effective communication
- Time management
- Problem solving
- Compassionate care
- Confidentiality assurance
- Privacy and confidentiality
- Calm and level-headed under duress
- Documentation management
- Reliable team player
- Calm and level-headed under duress
- Documentation management
- Reliable team player
Certification
Registered Medical Assistant
Timeline
Registered Medical Assistant
Priority Urgent Care
01.2025 - Current
Medical Assistant
Trintiy Health of New England
03.2023 - 06.2024
Patient Care Technician
Trintiy Health Of New England
05.2022 - 03.2023
Personal Care Assistant
Stavros
09.2010 - 04.2021
Registered Medical Assistant -
American Allied Health
Certified Nursing Assistant -
American Red Cross
High School Diploma -
Bridge Academy