Summary
Work History
Education
Skills
Timeline
Generic

Holly Sheridan

South Yarmouth

Summary

Dynamic professional with extensive experience in customer service and operations management at Days Inn Hotel. Proven ability to enhance guest satisfaction through strong multitasking and team collaboration. Highly reliable in executing financial reconciliations and maintaining compliance, while fostering a welcoming environment that drives repeat business.

Work History

Bartender

Yarmouth Moose Lodge
South Yarmouth, MA
2023 - 2026
  • Orchestrated beverage preparation and service, ensuring adherence to standard recipes and alignment with customer preferences.
  • Oversaw cleanliness and organization of bar area to uphold health regulations.
  • Directed inventory management through vigilant monitoring of stock levels and proactive initiation of supply orders.
  • Facilitated customer engagement to deliver exceptional service and improve overall experience.

Caregiver

Self
South Yarmouth, MA
2014 - 2023
  • Provided compassionate support to clients in daily living activities and personal care.
  • Assisted clients with mobility, ensuring safety and comfort during transitions.
  • Implemented individualized care plans, adapting to client needs and preferences.
  • Maintained a clean and safe environment by performing regular housekeeping tasks.

Assistant Office Manager

Tracy Volkswagen
Hyannis, MA
2000 - 2013
  • Assisted in daily office operations, ensuring smooth workflow and communication among staff.
  • Managed appointment scheduling for clients, improving overall customer service experience.
  • Supported financial processes by processing invoices and tracking expenses for budget compliance.
  • Developed and implemented filing system improvements, enhancing document retrieval efficiency.
  • Trained new administrative staff on company policies and office procedures for consistency.
  • Streamlined communication between departments, improving project collaboration and information sharing.
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
  • Recorded expenses and maintained accounting records.
  • Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
  • Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
  • Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.

Bartender

Yarmouth Moose Lodge
South Yarmouth, MA
1997 - 2000
  • Prepared and served beverages according to standard recipes and customer preferences.
  • Maintained cleanliness and organization of bar area to ensure compliance with health regulations.
  • Assisted in inventory management by tracking stock levels and ordering supplies as needed.
  • Engaged with customers to provide excellent service and enhance their overall experience.

Waitress

Hilltop Steak House
Saugus, MA
1996 - 1997
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Assisted with menu knowledge, offering recommendations to enhance guest satisfaction.
  • Efficiently handled cash transactions and processed payments accurately.
  • Collaborated with kitchen staff to ensure timely food delivery and quality control.

Function Coordinator

Days Inn Hotel
Newton Ma
1989 - 1993
  • Managed guest services operations to elevate customer satisfaction and enhance overall experience.
  • Oversaw booking systems and ensured accuracy of reservation records to enhance operational efficiency.
  • Facilitated training sessions for new staff on hotel policies and customer service protocols.
  • Facilitated interdepartmental communication to enhance event coordination efficiency.

Reservations Manager

Days Inn Hotel
Newton Ma
1988 - 1989
  • Managed daily operations of reservations system to ensure smooth guest experiences.
  • Trained staff on reservation protocols and customer service standards.
  • Implemented process improvements to enhance booking accuracy and efficiency.
  • Resolved guest inquiries and concerns promptly, maintaining high satisfaction levels.

Night Auditor

Days Inn Hotel
Newton Ma
1987 - 1988
  • Oversaw front desk operations to ensure seamless guest check-in and check-out experiences.
  • Executed daily reconciliation of financial transactions, ensuring precision in cash handling and reporting.
  • Delivered exceptional customer service by addressing guest inquiries and resolving concerns efficiently.
  • Executed nightly audits of hotel systems to ensure data integrity and adherence to compliance policies.

Front Desk Agent

Days Inn Hotel
Newton Ma
1986 - 1987

Chamber Maid

Holiday Inn
1984 - 1986
  • Cleaned and organized guest rooms to maintain high cleanliness standards.
  • Inspected rooms for maintenance needs and reported issues promptly.
  • Replenished supplies and amenities to ensure guest satisfaction.
  • Assisted in training new staff on cleaning procedures and safety protocols.

Education

Bachelor of Science - Hotel Restaurant Management

Johnson & Wales University
Providence, RI
05.1988

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Timeline

Bartender

Yarmouth Moose Lodge
2023 - 2026

Caregiver

Self
2014 - 2023

Assistant Office Manager

Tracy Volkswagen
2000 - 2013

Bartender

Yarmouth Moose Lodge
1997 - 2000

Waitress

Hilltop Steak House
1996 - 1997

Function Coordinator

Days Inn Hotel
1989 - 1993

Reservations Manager

Days Inn Hotel
1988 - 1989

Night Auditor

Days Inn Hotel
1987 - 1988

Front Desk Agent

Days Inn Hotel
1986 - 1987

Chamber Maid

Holiday Inn
1984 - 1986

Bachelor of Science - Hotel Restaurant Management

Johnson & Wales University

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