Hope Rankin
Amherst
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Barista and Baker
Zebra House Coffee
05.2024 - Current
- Maintained cleanliness and organization of workstations to comply with health standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new baristas in drink preparation techniques and customer service protocols.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Collaborated with team members to streamline workflow during peak hours for efficiency.
Barista
Peets Coffee And Tea, & Santoro Coffee
06.2022 - 08.2023
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Student
Georgetown University
06.2022 - 08.2022
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Researched and presented a five minute presentation on Acute Lymphocyctic Leukemia.
Omni Concepts Intern
Omni Concepts
05.2022 - 08.2022
- Identified new methods for communicating with associates, leveraging internal communication channels and social media with innovation.
- Brainstormed topics with subject matter experts that aligned with media interests.
- Designed PowerPoint presentations, expanding on employer branding visuals.
Cryo-Therapy Technician
Ice Recovery and Wellness
05.2021 - 11.2021
- Talked clients through a three minute treatment while they are inside the cryo-therapy machine.
- Positioned and secured patients properly into or onto therapy equipment to facilitate smooth and safe treatments.
- Supported practice efficiency by answering telephone calls, making appointments and working the machine.
- Formed relationships with the clients I saw on a regular basis to make it a more friendly environment where they looking forward to coming to their appointments
Education
High School Diploma -
San Clemente High School
San Clemente, CA06-2023
Biochemistry And Molecular Biology
University of Massachusetts, Amherst
Amherst, MA06-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Adaptive
- Problem-solving
Timeline
Barista and Baker
Zebra House Coffee
05.2024 - Current
Barista
Peets Coffee And Tea, & Santoro Coffee
06.2022 - 08.2023
Student
Georgetown University
06.2022 - 08.2022
Omni Concepts Intern
Omni Concepts
05.2022 - 08.2022
Cryo-Therapy Technician
Ice Recovery and Wellness
05.2021 - 11.2021
High School Diploma -
San Clemente High School
Biochemistry And Molecular Biology
University of Massachusetts, Amherst
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