Houda BENAYADA
Customer Experience Manager
Rabat
Summary
Dynamic Customer Experience Manager with a proven track record at La Compagnie Générale Immobilière, excelling in service quality and customer retention. Skilled in Salesforce administration and quality management, I drive continuous improvement initiatives that enhance customer loyalty and satisfaction, ensuring exceptional service delivery and operational excellence.
Overview
16
16
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer Experience Manager
La Compagnie Générale Immobilière (CGI)
03.2019 - Current
Production Manager
ATEO Communication
02.2018 - 03.2019
Operations Team Manager
AXA Service Maroc
01.2016 - 02.2018
Sales Closing & Customer Handover Manager
Dyar Al Mansour, Subsidiary of CGI – CDG Group
10.2013 - 12.2014
Team Leader
Webhelp Maroc
09.2009 - 10.2013
Education
Executive MBA
HEC
Montréal 05.2001 -
Master’s Degree In Business Management And Control
IAE
Orléans 05.2001 -
Skills
Management
Service Quality & Customer Experience
Customer Retention & Loyalty Programs
Customer Service Excellence
Salesforce Administration & Functional Support
Quality Management & Continuous Improvement
Customer Relationship Management (CRM)
Root Cause Analysis
Certification
Manager: Coaching Skills for Everyday Leadership, Issued by DALE CARNEGIE
Awards & Honors
Best Project Award -E-MBA Program , HEC Montréal – CDG Group, April 2025
Project selected as the best of the program and presented to the Executive Board. Theme: Technology and Digital Ecosystem Development.
Best Coordination Award -2024, Compagnie Générale Immobilière (CGI), February 2025
Recognition for rigorous management of cross-functional projects, quality of interdepartmental coordination, and effective synergies with internal teams and external partners.
ESCDA Internal Award , Compagnie Générale Immobilière (CGI), May 2023
Distinction for my contribution to CGI’s recognition as Customer Service of the Year (ESCDA).
Valedictorian (Top of the Class),IAE France – Graduate Schools of Management, May 2009
Awarded for academic excellence.
Timeline
Leading with Emotional Intelligence, Project Management Institute (PMI)
09-2024
Customer Experience Manager
La Compagnie Générale Immobilière (CGI)
03.2019 - Current
Production Manager
ATEO Communication
02.2018 - 03.2019
Operations Team Manager
AXA Service Maroc
01.2016 - 02.2018
Sales Closing & Customer Handover Manager
Dyar Al Mansour, Subsidiary of CGI – CDG Group
10.2013 - 12.2014
Manager: Coaching Skills for Everyday Leadership, Issued by DALE CARNEGIE
01-2011
Team Leader
Webhelp Maroc
09.2009 - 10.2013
Executive MBA
HEC
05.2001 -
Master’s Degree In Business Management And Control
IAE
05.2001 -
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