Houda Elouatik
Doha,Qatar
Summary
Accomplished professional with extensive expertise in communication, leadership, and problem-solving. Demonstrates exceptional skills in customer service, team management, and strategic planning. Proficient in Microsoft Word, Excel, PowerPoint, and Opera. Adept at beverage management, menu planning, and food safety and sanitation. Recognised for exceptional leadership and the ability to remain calm under pressure. Committed to staff leadership and employee development while excelling in public speaking and team building. Career goal: to leverage resourcefulness and upselling skills to drive organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Banquet Manager
The Ned Doha Qatar
10.2023 - Current
- Meet and greet clients
- Oversee catered functions, in house and off site
- Responsible for making the function space visually appealing and presenting the menu offering for the event
- Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage
- Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering Section in the shift assigned
- Responsible for consistently implementing the service standards and operating procedures in the banquet and Catering service
- Provide excellent customer service and ensure customer needs are met
- Provide unique and creative ideas to enhance meetings & group experience
- Should possess in depth Knowledge of Food and Beverage preparation and presentation
- Supervise events and team members throughout service
- Guide the Banquet servers in set up of tables and place settings
- Be familiar with all current and upcoming event details
- Resolve staff and customer concerns quickly and efficiently
- Co-ordinate with the Kitchen and housekeeping department
- Should be able to work under pressure and also work in long or break shifts
- Scheduling of banquet staff, prepare weekly duty chart to correspond with banquet functions and manage labor for monthly
- Assist the Banquet Manager with scheduling, training and performance management
- Assist and support the Conference Services Manager to provide excellent guest service
- Organize Transportation of food and equipment to offsite catering events
- Ordering Casuals
- Ordering truck, equipment’s
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
Assistant Restaurant Manager
Tim Hortons Campbell River Canada
02.2023 - 09.2023
- Assists with ordering of supplies and overall building maintenance and cleanliness
- Displays knowledge of and works in compliance with applicable legislation including, food safety, health and safety, and employment standards
- Is able to enforce and comply with pre-established Tim Hortons operating procedures
- Ensures high standards of guest experience are maintained
- Resolves guest complaints and turns potentially negative situations into positive ones
- Assists Manager in running company-wide incentive programs
- Assists in maximizing team member coverage at all times perform the role of Floor Leadership, and works as required in various areas during busy periods to maintain optimal guest service levels
- Manages team member schedules to ensure adequate coverage on all shifts
- Understands the importance of supporting the Manager and presents a ‘unified front' to all team members
- Enhanced dining experience with exceptional attention to detail.
- Ensured adherence to legal guidelines set out by licensing authorities for responsible operation.
- Assisted with menu planning, offering creative input.
- Implemented hygiene regulations to maintain a clean and safe environment.
- Addressed customer queries promptly, ensuring their satisfaction was met at all times,.
- Monitored food quality control procedures diligently, maintaining highest standards of dishes served.
Assistant Banquet Manager
Mandarin
02.2022 - 12.2022
- Oriental Doha Qatar
- Meet and greet clients
- Oversee catered functions, in house and off site
- Responsible for making the function space visually appealing and presenting the menu offering for the event
- Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage
- Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering Section in the shift assigned
- Responsible for consistently implementing the service standards and operating procedures in the banquet and Catering service
- Provide excellent customer service and ensure customer needs are met
- Provide unique and creative ideas to enhance meetings & group experience
- Should possess in depth Knowledge of Food and Beverage preparation and presentation
- Supervise events and team members throughout service
- Guide the Banquet servers in set up of tables and place settings
- Be familiar with all current and upcoming event details
- Resolve staff and customer concerns quickly and efficiently
- Co-ordinate with the Kitchen and housekeeping department
- Should be able to work under pressure and also work in long or break shifts
- Scheduling of banquet staff, prepare weekly duty chart to correspond with banquet functions and manage labor for monthly
- Assist the Banquet Manager with scheduling, training and performance management
- Assist and support the Conference Services Manager to provide excellent guest service
- Organize Transportation of food and equipment to offsite catering events
- Ordering Casuals
- Ordering truck, equipment’s
Banquet Supervisor
Mandarin Oriental
Doha, Qatar
11.2021 - 01.2022
- Meet and greet clients
- Oversee catered functions, in house and off site
- Responsible for making the function space visually appealing and presenting the menu offering for the event
- Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage
- Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering Section in the shift assigned
- Responsible for consistently implementing the service standards and operating procedures in the banquet and Catering service
- Provide excellent customer service and ensure customer needs are met
- Provide unique and creative ideas to enhance meetings & group experience
- Should possess in depth Knowledge of Food and Beverage preparation and presentation
- Supervise events and team members throughout service
- Guide the Banquet servers in set up of tables and place settings
- Be familiar with all current and upcoming event details
- Resolve staff and customer concerns quickly and efficiently
- Co-ordinate with the Kitchen and housekeeping department
- Should be able to work under pressure and also work in long or break shifts
- Scheduling of banquet staff, prepare weekly duty chart to correspond with banquet functions and manage labor for monthly
- Assist the Banquet Manager with scheduling, training and performance management
- Assist and support the Conference Services Manager to provide excellent guest service
- Organize Transportation of food and equipment to offsite catering events
- Should have experience in operating sales and catering software’s like Opera S&M, Protel Banquet, Delphi etc
- Should have experience in operating POS (point of sales) Software’s
- Responsible for monthly inventory, consumption spreadsheet and banquet staff labors
- Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette
- Stand, sit, or walk for an extended period of time
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Restaurant supervisor
Mosaic
01.2020 - 01.2021
- Pre-opening (, Having a very good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests and to train colleagues on them
- Support the Restaurant/ Outlet Manager when required to train colleagues in accordance with the applicable standards and policies
- Supervise and coordinate that all outlet equipment and utensils are kept in good conditions by proper day to day handling of all applicable utensils and by assuring that side duties are carried out as assigned
- Checking in advance on manning levels and other parameters affecting shifts on a daily basis
- Ensure proper presentation of all menus: current, clean and presentable
- To maintain and organize appropriate stock levels and ensure sufficient inventory for daily usage Following up with daily and weekly requisitions as requested by the restaurant manager
- Verify colleague’s clock in and clock out records and maintain the attendance system on a daily basis
- To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift
- To perform and check all duties related to restaurant opening and closing check list
- Assisting the hostess with floor plan and follow up with any guest enquires
- Ensure compliance with health and quality standards
- Developed successful promotional strategies for increased patronage.
- Promoted positive dining experience with exceptional customer service skills.
- Implemented new procedures for more efficient shift changes, increasing productivity.
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
Room Dining Supervisor
Mandarin Oriental
Doha, Qatar
12.2019 - 10.2020
- Oversees all aspects of the dining room operation, including staff scheduling, training, setup, service, breakdown, cleanliness, equipment, furnishings, and ordering of service-related food and service supplies for dining
- Create memorable experiences by providing exceptional service in our unique setting
- Handling guest’s complaints if it needed
- Takes food and beverage orders and efficiently delivers items to dining room guests
- Supervise junior dining room staff
- In conjunction with Mess Managers, prepare rosters for junior dining room staff to ensure adequate cover at all meals
- Assist in service of meals
- Ensure charges to mess bills are delivered promptly to mess accounts clerks
- Deliver training to the team
- Identify training requirements for dining room staff to the Mess Managers
- Inform Mess Manager of any failings or complaints in meal service or any other defects or deficiencies as they occur
- Make proposals for improvement to dining room service to Mess Manager
- Deputies for Bar Supervisor as required
- Act as a Functions Supervisor as required
- Act as Mess Duty Manager during evenings and week-ends
- Order, in a timely manner, any disposables or food items required in dining room to deliver a quality service
- Maintain high standard of cleanliness and hygiene in area(s) of responsibility
- Maintain staff discipline and conduct in strict accordance with Company policies and procedures
- Clearance of dirty glasses/crockery/cutlery from public rooms
- Adhere to Company Quality
- Completion of any reasonable task as detailed by the Mess Managers
Restaurant Supervisor
Mandarin Oriental
Doha, Qatar
06.2019 - 12.2019
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
- Trained new staff members, leading to improved service standards.
- Developed successful promotional strategies for increased patronage.
- Fostered team cohesion through regular communication and feedback sessions.
- Promoted positive dining experience with exceptional customer service skills.
- Implemented new procedures for more efficient shift changes, increasing productivity.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Ensured smooth operation by effectively managing all front of house staff.
- Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Established effective communication channels between front and back of house teams for smoother operation.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
Waitress
Mandarin Oriental
Doha, Qatar
12.2018 - 06.2019
- Greeting guests and taking drink and food orders
- Staying attentive to the needs of guests in the dining area
- Delivering food from the kitchen to the guests
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
- Following health code standards with regards to the handling of food
- Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more
Waitress
Ryad Kheir Eddine
Marrakech, Morocco
01.2018 - 11.2018
- Serving customers and taking orders
- Serve Drinks to Customers
- Mix Drinks and Prepare Cocktails
- Take Beverage Orders
- Provide Customer Service
- Check Customer Identification and Monitor Customer Drinking
- Make Menu Recommendations
Banquet Supervisor
06.2014 - 12.2017
- Monitoring the daily operations of the banquet
- Managing the staff and the execution of events from set up to break down
- Ensuring that all client needs and requests are met
Sales Associate
ROMA Shop Marrakech
, Morocco
01.2011 - 12.2012
- Selling products and services using solid arguments to prospective customers
- Follow the merchant arranging procedures
- Reception, verification and storage of products
- Preparation of commands
- Restocking and storage of shelves
- Performing cost-benefit analyses of existing and potential customers
- Offer assistance with certain tasks
- Record information in the logbook daily
Education
Diploma Hospitality Management -
OFPPT Internal School of Hotel Management
Diploma in Computer School -
Celus Global
Diploma in High language school - English French
Cullues
MoroccoSkills
- Communication
- Leadership
- Problem-solving
- Customer service
- Creativity
- Team management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Opera
- Beverage management
- Menu planning
- Exceptional leadership
- Food safety and sanitation
- Staff leadership
- Employee development
- Calm under pressure
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Resourcefulness
- Upselling
Certification
- Ecolab Certificate
- Legendary Quality Experience
- Security Awareness Trainings
- Reporting Suspicious Emails Using Microsoft
- What, why & How of Data Privacy
- An Introduction to the General Data Protection Regulation (GDPR)
- Understanding and Protecting PII
- 2021 Social Engineering Red Flags
Custom
- Word
- Excel
- PowerPoint
- Opera
Personal Information
- Date of Birth: 10/08/90
- Nationality: Moroccan
- Marital Status: Single
Languages
Arabic
Native
English
Fluent
French
Upper intermediate
Affiliations
- music
- Languages
- Reading
Accomplishments
i received a certificate for LQA ( Legendary quality experience) for the best service.
References
References available upon request.
Timeline
Assistant Banquet Manager
The Ned Doha Qatar
10.2023 - Current
Assistant Restaurant Manager
Tim Hortons Campbell River Canada
02.2023 - 09.2023
Assistant Banquet Manager
Mandarin
02.2022 - 12.2022
Banquet Supervisor
Mandarin Oriental
11.2021 - 01.2022
Restaurant supervisor
Mosaic
01.2020 - 01.2021
Room Dining Supervisor
Mandarin Oriental
12.2019 - 10.2020
Restaurant Supervisor
Mandarin Oriental
06.2019 - 12.2019
Waitress
Mandarin Oriental
12.2018 - 06.2019
Waitress
Ryad Kheir Eddine
01.2018 - 11.2018
Banquet Supervisor
06.2014 - 12.2017
Sales Associate
ROMA Shop Marrakech
01.2011 - 12.2012
- Ecolab Certificate
- Legendary Quality Experience
- Security Awareness Trainings
- Reporting Suspicious Emails Using Microsoft
- What, why & How of Data Privacy
- An Introduction to the General Data Protection Regulation (GDPR)
- Understanding and Protecting PII
- 2021 Social Engineering Red Flags
Diploma Hospitality Management -
OFPPT Internal School of Hotel Management
Diploma in Computer School -
Celus Global
Diploma in High language school - English French
Cullues
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