Summary
Overview
Work History
Education
Skills
Languages
Additional information
Timeline
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HOUDA OUHIDA

HOUDA OUHIDA

Tangier ,MAR

Summary

Seeking to Utilize excellent communication, interpersonal, and organizational skills to complete tasks.

Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Detail-oriented professional with experience in records management,

Microsoft Office, and customer service. I can be relied upon to help your team achieve its goals.

Overview

6
6
years of professional experience

Work History

Customer Service Assistant

ESTEE LAUDER
South Korea
03.2021 - 10.2022
  • Greeted customers in a friendly manner and assisted with their inquiries.
  • Assisted customers over the phone, providing helpful information regarding products and services.
  • Resolved customer complaints promptly and professionally.

Restaurant Bar Manager

Live Music restaurant
South Korea
08.2019 - 06.2020
  • Supervised staff in the preparation of drinks, ensuring accuracy in accordance with company standards.
  • Ensured compliance with health department regulations regarding food safety standards, storage procedures and sanitation practices.
  • Prepared bartender, barback, and cocktail server schedules and cross-trained staff to meet business demands.

Luxury Fashion Sales Associate

Fashion Designer store Salima Abdelouahabe,
Tangier
03.2018 - 11.2018
  • Developed a strong knowledge of the store's inventory, including fabrics, colors, sizes, and styles.
  • Demonstrated understanding of current trends to assist customers with their selections.
  • Provided excellent customer service by responding promptly to customer complaints or concerns.
  • Built relationships with repeat customers through friendly conversations about current fashion trends and upcoming events.

Team Member

Pizza Hut
Tangier
10.2016 - 06.2017
  • Taking orders, ensuring food brands and drinks to customers on time.
  • Communicated effectively with Customers, supervisors, and team members.
  • Provided excellent customer service through solving problems and answering questions.
  • Assisted new employees during training sessions. Health and safety food hygiene.
  • Communicated and problem-solved operational issues on The spot.

Education

Online Courses - Spanish Language

Ucam University
Murcia
05.2023

Korean Language And, Culture

Institute of Yeungnam University
Gyeongsan, South Korea
07.2021

Law

Abdelmalik Alsaadi University
Tangier
06.2018

English Composition

American Language Centre
08.2017

High School Diploma -

Al MOHAMMADIA High School
01.2013

Skills

  • Training and Development
  • Microsoft Office
  • Business Development
  • Team Leadership
  • Relationship Building
  • Quality Improvement
  • Creative Thinking
  • Attention to details
  • Creative Problem Solving

Languages

English
Advanced
C1
French
Upper Intermediate
B2
Korean
Intermediate
B1
Spanish
Upper Intermediate
B2

Additional information

  • Driving licences : B

Timeline

Customer Service Assistant

ESTEE LAUDER
03.2021 - 10.2022

Restaurant Bar Manager

Live Music restaurant
08.2019 - 06.2020

Luxury Fashion Sales Associate

Fashion Designer store Salima Abdelouahabe,
03.2018 - 11.2018

Team Member

Pizza Hut
10.2016 - 06.2017

Online Courses - Spanish Language

Ucam University

Korean Language And, Culture

Institute of Yeungnam University

Law

Abdelmalik Alsaadi University

English Composition

American Language Centre

High School Diploma -

Al MOHAMMADIA High School

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HOUDA OUHIDA