Houssam Ourghit
Los Angeles,CA
Summary
Results-driven IT Support Professional with an Associate Degree in Computer Science from Santa Monica College and hands-on experience as a Field Support Technician (FST) at H&R Block. Holder of CompTIA A+ certification and currently pursuing CompTIA Security+ and Cisco CCNA certifications to further expand my expertise in IT, Networking, and Cybersecurity. With a strong foundation in technical support, customer service, and full-stack development, I excel in troubleshooting hardware and software issues, network security, and providing on-site and remote technical solutions. My diverse skill set and experience, combined with a passion for continuous learning, enable me to ensure smooth operations and efficient IT infrastructure.Visit houssamourghit.tech for more details about my projects and professional achievements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Field Support Technician (FST)
H&R Block
06.2024 - 06.2025
- Provided technical support for H&R Block offices, resolving hardware, software, and network issues.
- Managed and maintained network infrastructure, including setup and troubleshooting of POS systems, printers, and other office equipment.
- Delivered on-site and remote support to ensure seamless office operations during peak tax season.
- Collaborated with the IT department to implement system upgrades and ensure the timely resolution of complex technical issues.
- Consistently met performance targets for customer satisfaction by delivering efficient and effective IT solutions.
Tutor
HeyTutor
01.2024 - 05.2024
- Assess students needs and strengths, create personalized plans.
- Teach core subjects using various methods.
- Monitor progress and communicate with parents.
IT department - Help Desk
Santa Monica College
03.2021 - 07.2023
- Provided technical support to students for login issues and troubleshooting the online portal.
- Diagnosed and resolved hardware and software issues for students and staff including printers and scanners around campus.
- Collaborated with the IT team to ensure seamless operation of the school's IT systems.
- Assisted to set up and maintain WLAN and VLAN configurations to ensure reliable network connectivity.
- Assisted in the deployment and management of IT infrastructure projects within the school.
Education
Associate of Science - Computer Science
Santa Monica College
07.2023
Skills
- Linux
- TCP/IP
- Windows systems
- Python
- Bash Shell
- Hardware troubleshoot
- Network security (firewalls, VPNs)
Websites
Certification
- CompTIA A+
- CompTIA Security+, August/25
Languages
English
French
Arabic
Timeline
Field Support Technician (FST)
H&R Block
06.2024 - 06.2025
Tutor
HeyTutor
01.2024 - 05.2024
IT department - Help Desk
Santa Monica College
03.2021 - 07.2023
Associate of Science - Computer Science
Santa Monica College
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