Open To Work
Houssame Eljebiri
Sale
Work Preference
Summary
Highly motivated Luxury Hospitality Professional with extensive experience delivering exceptional service within world-class, 5-star resorts, including Rixos, Regnum Carya, Maxx Royal Kemer, and Zulal Wellness Resort. Proven expertise in Front Office Operations, Guest Relations, and VIP Customer Service. Adept at navigating fast-paced, high-pressure environments while maintaining strict compliance with luxury service standards. A collaborative team leader recognized for strong intercultural communication, conflict resolution, and a continuous commitment to elevating the guest experience.
Overview
2
2
years of professional experience
Work History
Bar Waiter
MAXX ROYAL KEMER RESORT
Kemer - Antalya
04.2026 - Current
- Provided exceptional customer service in fast-paced bar environment.
- Assisted with beverage preparation and presentation, ensuring high-quality standards.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Collaborated with team members to efficiently manage high-volume service periods.
Guest Experience
ZULAL WELLNESS RESORTS BY SHIVA-SOM
Al Ruwais, Qatar
10.2025 - 04.2026
- As a Guest Experience, I ensure the highest standards of personalized service across all touchpoints of the guest journey-from arrival to departure.
- My role bridges Front Office, F&B, Wellness, and Housekeeping operations to deliver seamless and meaningful experiences that align with Zulal's holistic wellness philosophy.
- Lead and support the guest experience team in delivering warm, intuitive, and anticipatory service.
- Coordinate with departments to personalize guest journeys, including wellness programs, nutrition preferences, and room experience.
- Resolve guest concerns efficiently while turning challenges into moments of satisfaction.
Captain Waiter
REGNUM CARYA HOTEL
Antalya, Turkey
08.2025 - 10.2025
- Provided professional beverage service in a luxury resort environment.
- Served cocktails, wines, spirits, beers, and non-alcoholic beverages.
- Implemented efficient workflow processes, reducing service time during peak hours
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed
- Maintained high standards of guest satisfaction, hygiene, and service quality.
- Collaborated with bartenders to ensure efficient beverage operations.
Captain Waiter
RIXOS PREMIUM BELEK / THE LAND OF LEGENDS
Antalya, Turkey
11.2024 - 07.2025
- Supervised daily operations of dining services, ensuring high standards of customer satisfaction..
- Trained and mentored junior staff on service protocols and hospitality best practices.
- Collaborated with kitchen staff to ensure timely food delivery and presentation excellence
Education
Associate Degree - Hospitality Management
Hospitality Offpt
Rabat12.2024
Bachelor of Science - Economics
Mohammed V University
Morocco07.2019
High School Diploma -
Ahmed Alhansali
Sale12.2018
Skills
Customer Service
Guest Relations
Communication
Teamwork
Time Management
Multitasking
Problem-Solving
Attention to Detail
Food & Beverage Service
Health & Safety Compliance
Complaint Resolution
Microsoft Office
Adaptability
Professionalism
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Personal Information
Date of Birth: 01/01/2000
Timeline
Bar Waiter
MAXX ROYAL KEMER RESORT
04.2026 - Current
Guest Experience
ZULAL WELLNESS RESORTS BY SHIVA-SOM
10.2025 - 04.2026
Captain Waiter
REGNUM CARYA HOTEL
08.2025 - 10.2025
Captain Waiter
RIXOS PREMIUM BELEK / THE LAND OF LEGENDS
11.2024 - 07.2025
Associate Degree - Hospitality Management
Hospitality Offpt
Bachelor of Science - Economics
Mohammed V University
High School Diploma -
Ahmed Alhansali