Hovig Ghazarian
Boston
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
19
19
years of professional experience
Work History
Voice Provisioning Representative
Granite Telecommunications
03.2016 - Current
- Process all customer orders, collaborating with account managers and sales mangers through order submissions completion, repairs, and billing
- Works closely with Telco providers on all Customer repairs
- Works closely with all internal departments to ensure correct service and billing.
- Utilize Incumbent Local Exchange Carrier's online systems to obtain accurate service order completions
- Troubleshoots customer requests to ensure proper resolution
- Perform high level escalation for POT's installation for Customers such as Amazon, Apple, Dollar General and Tesla.
- Sends daily email updates to Sales & Customer Service advising status of customer orders when complete.
- Provides weekly Cost Optimization updates to sales and account supervisors to ensure customer optimization are above 90%.
- Initiated an internal ordering redesign that boosted order placement By 50% through automated order creation and submission.
Temp
LogMeIn
12.2015 - 02.2016
- Worked with Site Core to implement customer white pages to developer site.
- Converted white pages from Spanish, German, French, Italian, Hindu and Russian to English.
Assistant Head of Sales & Marketing, Database Manager
College Interactive
06.2014 - 02.2015
- Established presence on social media for local start-up organization (Increased followers by approximately 90%)
- Created and managed database of 4,500 participating colleges
- Assisted the CTO with identifying and implementing appropriate software to collect required information
- Start-up environment required the ability to manage multiple priorities and self-manage
- Analyzed and cross-referenced school requirements adding an easy college checklist (per college)
- Created a data mine spreadsheet to provide the CEO, CFO and sales, future projections of user growth and profit.
Front end sales rep, Customer Service
Ghazarian Jewelers
08.2006 - 09.2008
- Provided customers with product samples and catalogs.
- Presented estimate sales prices of fashion jewelry to weeding rings
- Answered customers' questions about products, prices and availability
Education
B.A. - Business Management
Regis College
Weston, MA05.2015
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Wellesley High School
Wellesley, MA06.2011
Skills
- Microsoft Access
- Macros
- Mail Merge
- Microsoft Excel
- VBA
- V-Lookup
- Logical Functions
- Financial functions
- Data Mining
- Pivot Tables
- Google Analytics
- Adobe Analytics
- Oracle Data Mining
- Point-of-sale system
- Technical troubleshooting
Technical Skills - System And Technical Skills
- Microsoft Access
- Macros
- Mail Merge
- Microsoft Excel
- VBA
- V-Lookup
- Logical Functions
- Financial functions
- Data Mining
- Pivot Tables
- Google Analytics
- Adobe Analytics
- Oracle Data Mining
Leadership Experience
- Granite Telecommunications: Worked around the clock including weekends to assist with high priority conversions for Fusion and Skywire and was recently appointed as a designated Provisioning Representative For platinum and Diamond accounts
Employee of the week
Worked in collaboration between sales and finance, I assisted over 2,000 account with over 5,000 customer telco lines with cost optimizations savings. This implementation saved our customer from incurring Tariff increases. Due to the tariff savings passing to the customers, it lead to an increased revenue by 30% with an additional 300 orders due to customer satisfaction. Per Dollar General "We are pleased with the personal care you have provided to our account. We hope to continue to work with you on future business."
Timeline
Voice Provisioning Representative
Granite Telecommunications
03.2016 - Current
Temp
LogMeIn
12.2015 - 02.2016
Assistant Head of Sales & Marketing, Database Manager
College Interactive
06.2014 - 02.2015
Front end sales rep, Customer Service
Ghazarian Jewelers
08.2006 - 09.2008
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Wellesley High School
B.A. - Business Management
Regis College
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