Hugo Guzman

Sr. Systems Integration Engineer

Omnicell

10.1998 - Current

Consulted and negotiated with internal stakeholders to develop sound regulatory positions.
Recommended system modifications to improve efficiency, reliability and performance.
Established and implemented policies, procedures and technologies to support system integrity.
Leveraged third-party applications and middleware to develop integrations.
Analyzed and designed specifications used for enhancements and extensions in applications, interfaces and mappings.
Proposed and created system design models, specifications, diagrams and charts to provide direction to peers.
Collaborated with functional management team and business users to refine scope and high-level business requirements for major projects.
Attended meetings and took on leadership role as point of contact or stakeholder for projects.
Liaised with production support team to coordinate production issues and opportunities for improvement.
Developed tools, systems and processes to improve product supportability or overall support productivity.
Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
Participated in system development life cycle from requirements analysis through system implementation.
Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Managed and monitored installed systems for highest level of availability.
Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Wrote and maintained custom scripts to increase system efficiency and performance time.
Defined enterprise processes and best practices and tailored enterprise processes for applications.
Documented system configuration, mapping and processes.
Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
Supported system users, educating employees on troubleshooting and problem-solving protocols.
Delivered helpdesk service and support to customers.
Suggested system updates or changes after conduct in-depth technical reviews.
Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
Checked for accuracy and functionality during implementation of new systems.
Tested and analyzed equipment design and performance feasibility to determine potential ROI.
Created flowcharts, diagrams and other documentation.
Configured, installed and upgraded SQL databases.
Verified compliance with applicable performance metrics and compatibility expectations.
Conducted end-user reviews for modified and new systems.
Automated data collection activities to increase productivity.
Completed software updates and assessed security patches for optimized computer use.
Created system design models and specifications to support system programmers and development teams.
Assisted employees with resolving network problems at remote locations.
Designed tailored disaster recovery solutions to maintain uptime.