Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ian White

Rockland

Summary

Dedicated student pursuing a degree in Emergency Management with a minor in Fire Science, participated in collegiate baseball my first two years at Anna Maria College. Aiming to leverage academic knowledge and athletic discipline to contribute effectively to FEMA's mission of disaster response and recovery. Strong commitment to public safety and community resilience, with a proven ability to thrive in high-pressure environments. Eager to apply skills in teamwork, leadership, and strategic planning to make a meaningful impact in emergency management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Home Depot
06.2025 - 09.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Custodian

Bavis Hockey Rink
09.2019 - 06.2024
  • Emptied trash cans and recycling bins to keep the building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Assisted in cleaning off the ice with the Zamboni driver.

Counselor

FAST Athletics Camp
06.2022 - 08.2023
  • Acted as a role model for campers, demonstrating the importance of good sportsmanship and teamwork in all activities.
  • Responsible for leading games and teaching kids aged 6-12 how to play sports safely and effectively.
  • Focused on injury prevention through proper warm-ups and stretching before each activity.
  • Set clear expectations for behavior in line with the camp''s code of conduct, reinforcing a respectful community atmosphere conducive to learning new skills together as a group.
  • Boosted team spirit and sportsmanship through the organization of group games and team-building exercises.
  • Managing conflict, and keeping the group engaged.

Education

High School Diploma -

Rockland High School
Rockland, MA
05.2023

Emergency Management Major, Fire Science Minor

Anna Maria College
Paxton, MA
05-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Patience and empathy
  • Coaching experience
  • Physical fitness
  • CPR training

Certification


IS-00015.b: Special Events Contingency Planning for Public Safety Agencies
Date Completed: 9/8/2025
CEU: 0.40

IS-00100.c: Introduction to Incident Command System, ICS-100
Date Completed: 9/8/2025
CEU: 0.20

IS-00200.c: Basic Incident Command System for Initial Response, ICS-200
Date Completed: 12/13/2023
CEU: 0.40

IS-00230.e: Fundamentals of Emergency Management
Date Completed: 12/14/2023
CEU: 0.60

IS-00325: Earthquake Basics: Science Risk and Mitigation
Date Completed: 2/12/2024
CEU: 0.10

IS-00700.b: An Introduction to the National Incident Management System
Date Completed: 4/19/2024
CEU: 0.40

IS-00800.d: National Response Framework, An Introduction
Date Completed: 11/12/2023
CEU: 0.30

IS-02000: National Preparedness Goal and System Overview
Date Completed: 12/10/2023
CEU: 0.20

Timeline

Customer Service Representative

Home Depot
06.2025 - 09.2025

Counselor

FAST Athletics Camp
06.2022 - 08.2023

Custodian

Bavis Hockey Rink
09.2019 - 06.2024

High School Diploma -

Rockland High School

Emergency Management Major, Fire Science Minor

Anna Maria College
Ian White