IBTISSAM EL ANSARI
Casablanca
Summary
Experienced with fraud detection methodologies, including advanced data analysis techniques. Utilizes strategic thinking and analytical skills to identify and mitigate potential risks. Track record of enhancing security measures and collaborating effectively with cross-functional teams to achieve organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Fraud Analyst
NoFraud
05.2023 - Current
- Analyzed transaction patterns to identify and mitigate fraud risks, reducing chargebacks.
- Developed and implemented fraud detection strategies using analytics tools.
- Investigated suspicious activities, ensuring compliance with policies and regulations.
- Collaborated with cross-functional international teams to improve fraud prevention.
- Managed merchant inquiries and support requests; handled Salesforce tickets efficiently.
- Monitored emerging fraud patterns and applied insights to enhance detection processes.
- Supported team knowledge sharing and training initiatives.
Junior Fraud Analyst
NoFraud
05.2022 - 05.2023
- Analyzed transaction data to identify and investigate potential fraudulent activities.
- Collaborated with cross-functional teams to enhance fraud detection processes.
- Utilized advanced analytics tools to monitor and report suspicious transactions.
- Conducted thorough reviews of customer accounts to mitigate risks.
- Utilizing Salesforce to manage client accounts and efficiently resolve support tickets, ensuring accurate tracking and timely responses.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Market research executive
Saccom Capital Group
03.2021 - 11.2021
- Recruitment agent
- Customer service and tech support (inbound / outbound)
- Solving different technical issues from customers by receiving daily inbound calls
Soft skills training
We Act Academy
11.2020 - 03.2021
- Tech support and CRM training
Data entry agent
Saccom Capital Group
09.2020 - 10.2020
traineeship
Royal Air Maroc
11.2019 - 03.2020
traineeship
EL Mir Private high school
10.2018 - 12.2018
traineeship
DAAM Aramil / RAMED
09.2016 - 01.2017
traineeship
prefecture of Oujda Angad
08.2015 - 09.2015
Education
Bachelor degree - English literature
University Mohammed I Oujda
Baccalaureate degree - literature
Sidi Idriss Highschool
In Progress - Cyber Security
University of Hartford
Remote02-2026
Skills
- Communication, team work, problem solving
- Office box (Word, Excel, power point etc)
- Anti-fraud systems
- Python programming
- SQL proficiency
- Fraud prevention
- Fraud reporting
- Fraud risk management
- Transaction monitoring
- AML compliance
Certification
Certificate in Mechanics and Vehicle Diagnostics
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Limited Working
Timeline
Senior Fraud Analyst
NoFraud
05.2023 - Current
Junior Fraud Analyst
NoFraud
05.2022 - 05.2023
Market research executive
Saccom Capital Group
03.2021 - 11.2021
Soft skills training
We Act Academy
11.2020 - 03.2021
Data entry agent
Saccom Capital Group
09.2020 - 10.2020
traineeship
Royal Air Maroc
11.2019 - 03.2020
traineeship
EL Mir Private high school
10.2018 - 12.2018
traineeship
DAAM Aramil / RAMED
09.2016 - 01.2017
traineeship
prefecture of Oujda Angad
08.2015 - 09.2015
Baccalaureate degree - literature
Sidi Idriss Highschool
Bachelor degree - English literature
University Mohammed I Oujda
In Progress - Cyber Security
University of Hartford