Icette Melo
Westfield
Summary
Dynamic customer service professional with a strong work ethic and integrity, experienced at Lowe's Stores. Proven ability in cash handling and issue resolution, consistently enhancing customer satisfaction. Recognized for adaptability and reliability, contributing to efficient operations and fostering positive relationships with clients. Committed to delivering exceptional service in fast-paced environments.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
2
2
years of professional experience
Work History
Cashier
Lowes Stores
06.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer, ensuring compliance with company policies.
- Collaborated with team members to enhance customer service experience.
Fulfillment Associate
Walmart Stores,INC
04.2025 - 04.2025
- Operated material handling equipment to efficiently process inventory and shipments
- Executed daily fulfillment tasks, ensuring accuracy in order picking and packing
- Adapted quickly to changing priorities and workflows in a fast-paced environment
- Trained new associates on standard operating procedures for fulfillment processes
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Streamlined order processing by implementing efficient picking and packing techniques.
- Maintained store assets with effective loss prevention strategies.
Customer Service Representative
Home Depot
02.2025 - 03.2025
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Processed orders efficiently using CRM software, ensuring timely fulfillment and customer satisfaction.
- Handled returns and exchanges, maintaining adherence to company policies and procedures.
- Delivered prompt service to prioritize customer needs.
Secretary's Assistant
Dental Dreams LLC
01.2025 - 01.2025
- Assisted with appointment scheduling, ensuring optimal time management for dental professionals.
- Managed patient records using electronic health record (EHR) systems, maintaining accuracy and confidentiality.
- Managed heavy calendar schedules efficiently without any conflicts resulting in uninterrupted workflow for the Secretary.
- Provided exceptional customer service while greeting visitors at reception or via phone calls, directing them appropriately within the organization.
General Assembler
Aerotek
05.2024 - 08.2024
- Assembled components by following detailed specifications and production schedules.
- Operated hand tools and machinery to ensure quality assembly of products.
- Maintained a clean and organized workspace, contributing to efficient workflow and minimizing potential hazards.
Delivery Driver
Amazon Logistic
05.2023 - 07.2023
- Operated delivery vehicle efficiently, adhering to safety regulations and company protocols.
- Successfully navigated routes using GPS technology to optimize delivery times.
- Operated light trucks to deliver loads as far as [Number] miles from home location.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Education
Bachelor of Science - Funeral Services
Goodwin University
CT05-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Payment processing
- Product restocking
- Product knowledge
- Complex Problem-solving
- ID verification
- Inventory restocking
- Credit card processing
- Receipt handling
- Ordering and stocking
- Online orders preparation
- Issue resolution
Languages
Spanish
Full Professional
English
Full Professional
French
Elementary
Timeline
Cashier
Lowes Stores
06.2025 - Current
Fulfillment Associate
Walmart Stores,INC
04.2025 - 04.2025
Customer Service Representative
Home Depot
02.2025 - 03.2025
Secretary's Assistant
Dental Dreams LLC
01.2025 - 01.2025
General Assembler
Aerotek
05.2024 - 08.2024
Delivery Driver
Amazon Logistic
05.2023 - 07.2023
Bachelor of Science - Funeral Services
Goodwin University
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