Ichrak Fellah

• Providing personalized support to customers to address their concerns and questions
• Accurately documenting interactions with customers to ensure proper follow-up and consistency in customer service.
• Providing support and guidance to colleagues to help them solve work-related issues and enhance their performance.
• Conducting training sessions or workshops to share best practices and effective strategies with team members.
• Tracking colleagues' progress, identifying areas where they may need additional assistance, and suggesting solutions to help them achieve their goals.
• Offering constructive feedback and encouragement to motivate colleagues to excel in their roles.
• Collaborating with the management team to implement professional development programs aimed at strengthening employees' skills and fostering their professional growth.

1. Managing the executives calendars and schedules, coordinating appointments, meetings, and travel arrangements.

2. Organizing and prioritizing incoming communication, such as emails, phone calls, and requests, and responding or redirecting them as appropriate.

3. Assisting in preparing and formatting documents, presentations, and reports for internal and external distribution.

4. Conducting research, compiling data, and preparing briefing materials to support the executives in meetings or presentations.

5. Acting as the point of contact between executives, employees, clients, and external partners, maintaining professional relationships and handling inquiries.

6. Handling confidential information with discretion and ensuring data security and compliance.

7. Managing special projects and initiatives as assigned, coordinating with various departments or external stakeholders as needed.

8. Assisting in event planning and coordination, such as conferences, meetings, or corporate events.

9. Providing general administrative support, including managing office supplies, filing systems, and other administrative tasks to ensure efficient operations.

1. Assist the director in managing his/her schedule, planning meetings, and professional trips related to Canal+ installations.

2. Coordinate internal and external communication, particularly with technical teams and Canal+ clients to arrange installation appointments.

4. Ensure follow-up on Canal+ customer requests, ensuring installations are completed within the specified timelines and according to the required quality standards.

5. Work closely with technical teams to ensure effective coordination of installations, resolving any issues that may arise and ensuring customer satisfaction.

6. Manage administrative tasks such as handling correspondence, writing meeting minutes, or coordinating support services for Canal+ installations.