Ifrah Bile
Boston
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
BDC Service Representative
Nucar Toyota
06.2024 - Current
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Exceeded performance metrics consistently, contributing to overall team success in meeting monthly targets.
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
Security Officer
Allied Universal Security Services
05.2022 - 08.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
Residential Counselor
Advocates, Inc.
09.2023 - 06.2024
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Implemented individualized care plans for clients, addressing unique needs and goals effectively.
- Enhanced client well-being by providing compassionate and attentive overnight care.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
Education
High School Diploma -
ABCD University High School
Boston, MA06-2017
Skills
- Skilled in Managing Multiple Responsibilities
- Telecommunications Experience
- Optimistic Outlook
- Rapid Problem Solving
- Conflict Resolution Strategies
- Dynamic Involvement
- Accurate Data Entry
- Financial Transaction Management
Timeline
BDC Service Representative
Nucar Toyota
06.2024 - Current
Residential Counselor
Advocates, Inc.
09.2023 - 06.2024
Security Officer
Allied Universal Security Services
05.2022 - 08.2024
High School Diploma -
ABCD University High School
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