IGOR BORGES MENDES
Watertown
Summary
Dedicated professional skilled in customer service, communication, and team collaboration. Proven ability in cash handling and time management, ensuring a productive work environment. Detail-oriented manager with experience in production coordination and sales. Strong problem-solving abilities and commitment to safety protocols, driving efficiency in operations and enhancing customer satisfaction.
Overview
1
1
year of professional experience
Work History
Iron worker/Manager of Sales and Production
America Iron Work
WATERTOWN
05.2025 - Current
- Operated machinery to cut and shape metal components.
- Followed safety protocols to maintain a safe work environment.
- Answered telephones, directed calls, and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Delivered messages and ran errands.
- Completed and mailed contracts, invoices or checks.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Coordinated production schedules to meet customer demands.
Server/Host/Restaurant Busser
La bodega
Watertown
05.2025 - 01.2026
- Provided friendly and efficient service to enhance guest dining experiences.
- Assisted in taking accurate food and drink orders from customers.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions accurately during guest checkouts.
- Participated in team meetings to improve service efficiency and quality.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Managed incoming calls during busy shifts.
Education
High School Diploma -
Penn Foster Online High School
Tukwila, WA06-2026
Emerging Leader Program -
Harvard Radcliffe Institute
Cambridge, MA05-2024
Skills
- Customer service
- Team collaboration
- Cash handling
- Project management
- Equipment operation
- Communication skills
- Time management
- Verbal and written communication
- Problem-solving
- Cleaning
- Multitasking and prioritization
- Im very aware, always looking for the smallest details
- Calm under pressure
Timeline
Iron worker/Manager of Sales and Production
America Iron Work
05.2025 - Current
Server/Host/Restaurant Busser
La bodega
05.2025 - 01.2026
High School Diploma -
Penn Foster Online High School
Emerging Leader Program -
Harvard Radcliffe Institute