Igor Danilyuk
Rowley
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Knowledgeable Operational Manager with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.
Overview
1
1
Certification
Work History
Director of Operations
Chick-fil-A
Woburn, MA
2023 - 2026
- Streamlined operational processes to enhance efficiency and reduce service times.
- Led training programs to develop staff skills and improve team performance.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed customer feedback to identify service improvement areas and enhance satisfaction.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Fostered a positive work environment to enhance employee engagement and retention rates.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Store Manager
Starbucks Coffee Company
Multiple Locations
01.2012 - 2023
- Leading local team in growing business, inspiring partners to develop their potential and grow in their personal goals
- Oversaw daily operations to ensure exceptional customer service and store efficiency.
- Developed training programs for new team members, enhancing onboarding experience and performance.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Analyzed sales data to identify trends and inform product placement decisions.
- Cultivated a positive team environment through effective communication and conflict resolution techniques.
- Monitored compliance with health and safety regulations, maintaining high operational standards.
- Led staff meetings to align team goals with company objectives, fostering accountability and motivation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Education
Bachelor - Food And Nutrition Entrepreneurship
Arizona State University
Tempe, AZ05-2024
Associate Degree -
North Shore Community College
Lynn, MA01-2011
Associate Degree - undefined
Fresno City College
Fresno, CA01-2009
Skills
- Training and developing
- Complex problem solving
- Decision making
- Time management
- Communication
- Revenue growth
- Inventory management
- Scheduling
- Business Acumen
- Operational efficiency
- Operations oversight
- Strategic planning and execution
Certification
Food Safety Manager, Expires May 2031
Timeline
Store Manager
Starbucks Coffee Company
01.2012 - 2023
Associate Degree - undefined
Fresno City College
Director of Operations
Chick-fil-A
2023 - 2026
Bachelor - Food And Nutrition Entrepreneurship
Arizona State University
Associate Degree -
North Shore Community College