Ika Farfan
Dedham
Summary
To obtain a position where I can maximize my analytical skills, ability to deal with various behaviors, team skills and training experience. Authorized to work in the US for any employer
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Teller position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Cash Processing Teller
GardaWorld-Dedham, MA
08.2023 - Current
- Verify assigned work and inspect deposit bags for evidence of tampering.
- Performs deposit processing functions including reconciling any out-of-balance conditions.
- Maintains compliance with all company policies including state and federal regulations.
- Identifies Counterfeit, Suspicious Activity (SAR), and any potential AML Red Flag Transactions and immediately reports same to Supervisor.
- Meets or exceeds all established deposit processing productivity standards.
- Verifies cash settlements are accurate and transfers funds to appropriate vaults.
- Identifies and shares process improvement opportunities.
- Works independently without direct supervision or oversight
Teacher
Tiny Hands Enrichment Center
01.2020 - 08.2023
- Teach Toddlers and Infants daily tasks, Circle Learning, management, child engagement and overall wellness of children in care.
- Implement the lesson plan and maintain daily classroom schedules and agendas
- Support each child's social, emotional, and intellectual growth and development
- Ensure the wellbeing and safety of children at all times
- Use a variety of instructional and assessment strategies, as directed by the Teacher, to meet individual student needs.
- Maintaining communication with parents, staff and faculty regarding the progress of students.
- Maintained safe, educational environment for students during learning and free play time.
- Created calm and disciplined classroom environment to improve student focus.
- Observed student performance and analyzed individual records to assess progress.
Paraprofessional
Boyden Elementary School-Walpole, MA
02.2023 - 07.2023
- Support students with disabilities, supervise individual or small-group work, help with behavior management.
- Handel setting up and cleaning up classrooms.
- Excellent written and verbal communication.
- Ability to assist in classroom instruction and learning.
- Great attention to detail.
- Ability to work closely with children.
- Excellent teamwork skills.
- Ability to remain calm and patient at all times.
- Knowledge of classroom subjects.
- Assists and guides all students to reinforce reading, language arts, mathematics, computer instruction, and other skills.
Customer Relations Officer- Quality Control Officer Cross Training
South West Regional Health Authority
06.2010 - 12.2014
- Assist in development of various processes and services for departments.
- Coordinate/Facilitate Quality meetings for both internal and external staff.
- Assisted the Accreditation team with sensitizations.
- Develop a Training Plan to improve a process.
- Conducted presentations and training programmes.
- Compiled Monitoring Reports and Satisfaction Surveys.
- Assist in the management and resolution of complaints.
- Prepared daily reports for the Information Booth.
- Attended orientation with training sessions in: Customer Service Excellence, Client Feedback Systems, Adverse Events, TQM, Conflict Management, Patient Charted of Rights and Obligations, Investigative Reports, Quality Department review, Hospital visiting Policy and IPC.
Clerk
South West Regional Health Authority
01.2010 - 01.2014
- Compiled and Recorded patient's files and data for San Fernando Hospital and Point Fortin Hospital.
- Monitored inventory, office stock and ordered supplies.
- Research and Analyzed more than 10 Projects for AHPF
- Faxed, printed, photocopied, filed and scanned various letters, personnel files, memos, and reports.
- Coordinate and organize events for all departments in the hospital and health centers.
- Modify programmes and forms for SWRHA and its facilities
Probation Clerk
Ministry of Social Development
01.2008 - 01.2009
- Wrote intensive reports for Probation Officers
- Attended court matters pertaining to various family procedures
- Court Information Duties
- Recorded and analyzed information for intake forms
Supervisor
ChildLine
01.2007 - 01.2008
- Supervised listeners as they respond to over 60calls per day.
- Provided onsite support, guidance, coaching and feedback to various children throughout Trinidad and Tobago.
- Implemented a method of indirect intervention when dealing with third party reports of child abuse.
- Interview and select listeners for ChildLine training programme.
- Source agencies for making efficient referrals.
- Devise performance evaluation criteria for active listeners.
- Conduct monthly personal profiles for all active listeners.
Education
Bachelor's degree - Behavioral Science emphasizes in Psychology and Sociology
Andrews University Formerly University of The Southern Caribbean
06.2007
Skills
- Good Interpersonal skills and Organizational skills (10 years)
- Committed to quality customer relations and upholding superior standards (10 years)
- Superior Oral and Written Communication
- Efficient with the operations of Microsoft Office Suite (Word, Excel, Access, PowerPoint, Publisher)
- Upselling
- Customer service (7 years)
- Social work
- Case management
- Management
- Recruiting
- Intake Experience (10 years)
- Meeting Facilitation
- Training & Development (7 years)
- Cash handling
- Communication skills (7 years)
- Computer literacy (10 years)
- Computer skills (10 years)
- Dental terminology
Additional Information
- Call Center Supervisor
- 3 years
- Supervised Call Center with 10 staff rotating shifts
- Analysis and report data and statistics of incoming calls
Timeline
Cash Processing Teller
GardaWorld-Dedham, MA
08.2023 - Current
Paraprofessional
Boyden Elementary School-Walpole, MA
02.2023 - 07.2023
Teacher
Tiny Hands Enrichment Center
01.2020 - 08.2023
Customer Relations Officer- Quality Control Officer Cross Training
South West Regional Health Authority
06.2010 - 12.2014
Clerk
South West Regional Health Authority
01.2010 - 01.2014
Probation Clerk
Ministry of Social Development
01.2008 - 01.2009
Supervisor
ChildLine
01.2007 - 01.2008
Bachelor's degree - Behavioral Science emphasizes in Psychology and Sociology
Andrews University Formerly University of The Southern Caribbean
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