IKRAM KERKOUBA
Témara,Rabat
Summary
Strategic manager with a master's degree in management sciences and expertise in operational, commercial, and accounting management. Skilled in project management and continuous improvement, enhancing performance and fostering client and supplier relations. Focused on driving business development through effective leadership and adaptability.
Overview
4
4
Languages
9
9
years of professional experience
Work History
Commerciale
STE RAMITEC
RABAT, Morocco
03.2026 - Current
- Developed retention plans to improve client satisfaction and ongoing engagement.
- Managed customer service enquiries, investigated issues, and resolved concerns promptly.
- Represented the company at trade shows and managed direct sales conversations.
- Conducted client follow-ups by email and phone to maintain relationships.
- Retained product range knowledge to answer queries and deliver presentations professionally.
Gérante
Les Délices de Mami
Harhoura
03.2022 - 01.2026
- Managed daily activities to improve workflow, output quality, and efficiency.
- Supervised daily team work to optimise performance and task handovers.
- Reviewed performance indicators daily to maintain strong operational throughput.
Stagiaire - Analyses financières et comptables
ARMA HOLDING
Rabat
12.2021 - 01.2022
- Reclassified acquired assets by analysing accounting details for consistent treatment.
- Verified daily transactions to support timely reconciliation of day-to-day accounting operations.
- Updated and created spreadsheets to improve reporting data management efficiency.
- Assisted employees with basic task completion during routine operational activities.
- Observed professional daily work to learn practical job skills.
Stagiaire - Contrôle de gestion et comptabilité
TS PARTNERS
Rabat
09.2021 - 10.2021
- Track expenses and compile daily financial reports for tight budget control.
- Enter bookkeeping records and prepare accurate data for business plan development.
- Draft meeting minutes with clear notes and defined follow-up actions.
Commerciale
Hôtel BELERE
Erfoud
09.2019 - 08.2021
- Expanded customer base through cold calling and retention strategies daily.
- Maintained customer relationships by running follow-ups after retention calls.
- Managed supplier negotiations and follow-ups to improve commercial terms and satisfaction.
- Produced performance reports to review sales outcomes and spot growth opportunities.
Standardiste
SOGEA MAROC
Ain Atiq
08.2018 - 09.2018
- Managed high-volume switchboard operations, efficiently routing calls to appropriate departments and personnel.
- Coordinated with various departments to assist in arranging conference calls, ensuring seamless communication among participants.
- Resolved complaints, questions, and information requests, escalating to supervisor when necessary.
Stagiaire
DGI (Direction Générale des Impôts)
Témara
05.2018 - 06.2018
- Managed tax IDs and calculated tax liabilities, ensuring full compliance with local regulations.
- Monitored employee performance and provided assistance with daily tasks.
- Shadowed daily activities of office staff to gain understanding of the scope of work.
- Maintained organised and updated file systems for easy staff use.
- Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
Stagiaire commerciale
CANAL M
Harhoura
08.2017 - 04.2018
- Built relationships with prospective clients to widen banking service offerings.
- Negotiated supplier quotes to secure competitive pricing and protect margins.
- Reported delivery and inventory management problems to the warehouse team.
Education
Master de Recherche - Management Sciences
FSJES
Rabat12-2020
Licence - Management Sciences
FSJES
Rabat12-2018
BTS - MANAGEMENT
FSJES
Rabat12-2017
Baccalauréat - economic science
Lycée Assabil
Rabat12-2015
Skills
- Commercial negotiation
- Sales forecasting
- Client needs analysis
- Performance optimisation
- Customer insights
- Communication strategies
- Conflict resolution
- Team management
- Organisational management
- Team collaboration
- Adaptability
- Leadership skills
- Clear articulation
- Stress management
Languages
Arabic
First Language
Français
Proficient
C2
English
Intermediate
B1
Spanish
Beginner
A1
Custom
- lecture
- art
- musique
- voyage
- gastronomie
Timeline
Commerciale
STE RAMITEC
03.2026 - Current
Gérante
Les Délices de Mami
03.2022 - 01.2026
Stagiaire - Analyses financières et comptables
ARMA HOLDING
12.2021 - 01.2022
Stagiaire - Contrôle de gestion et comptabilité
TS PARTNERS
09.2021 - 10.2021
Commerciale
Hôtel BELERE
09.2019 - 08.2021
Standardiste
SOGEA MAROC
08.2018 - 09.2018
Stagiaire
DGI (Direction Générale des Impôts)
05.2018 - 06.2018
Stagiaire commerciale
CANAL M
08.2017 - 04.2018
Master de Recherche - Management Sciences
FSJES
Licence - Management Sciences
FSJES
BTS - MANAGEMENT
FSJES
Baccalauréat - economic science
Lycée Assabil