Ilham Ouali filali alami
Cashier
Fes,Morocco
Summary
Background in customer service within the food industry, emphasizing effective communication and problem-solving skills. Engaged with customers by answering inquiries regarding menu items, ingredients, and pricing, ensuring clarity and satisfaction. Successfully processed credit card transactions and adhered to health regulations, enhancing operational efficiency. Proven ability to manage multiple tasks while maintaining a focus on customer needs and preferences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cafe clock
Fes, Morocco
06.2025 - Current
- Took orders for food and drinks and delivered them to guests.
- Organized take-out orders efficiently according to customer requests.
- Answered questions about menu items, ingredients, and pricing.
Customer Service Cashier
Cafe clock
Fes , Morocco
06.2022 - Current
- Complied with all health and safety regulations while performing job duties.
- Processed credit card transactions accurately and efficiently.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
Education
Bachelor Basic Studies of English Literatu -
Sidi Mohamed Ben Abdellah
Fes 06-2024
Graduate Certificate -
Center American English
Fes 03-2022
High School Diploma -
Mohammed Ben Abdlah
Fes 06-2020
Skills
- Order processing
- Point of sale
- Menu knowledge
- Customer relationship management
- Sales
- Problem-solving
- Communication (Written and Verbal
- Drawing, Music
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Beginner (A1)
A1
Certification
- Certificate from America center in fes 2022
Timeline
Customer Service Representative
Cafe clock
06.2025 - Current
Customer Service Cashier
Cafe clock
06.2022 - Current
Bachelor Basic Studies of English Literatu -
Sidi Mohamed Ben Abdellah
Graduate Certificate -
Center American English
High School Diploma -
Mohammed Ben Abdlah
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