Ilyas EL BARIKI

• Greeted and welcomed guests in a friendly and professional manner.

• Managed the check-in and check-out process efficiently, handling room bookings and cancellations.

• Answered phone calls and emails, providing information about hotel services and resolving guest inquiries.

• Processed payments and maintained accurate financial records for room charges, additional services, and reservations.

• Coordinated with housekeeping and maintenance to ensure rooms were prepared for guest arrival.

• Handled guest complaints and resolved issues to ensure high levels of customer satisfaction.

• Assisted in promoting hotel services and upselling amenities to enhance guest experiences.

• Maintained the front desk area and ensured it was always clean and organized.

• Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Answered phone promptly and directed incoming calls to correct offices.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled cash transactions and maintained sales and payments records accurately.