IMANE ERRAFI
HRBP GENERALIST
Immeuble 250, Riad Sofia, Casablanca
Summary
Dynamic HRBP Generalist and Quality Analyst with a proven track record at Foundever, enhancing customer satisfaction and streamlining operations. Skilled in documentation and budgeting, with exceptional multitasking and adaptability. Excelled in collaboration, driving team success, and achieving measurable improvements in customer care efficiency.
Overview
8
8
years of professional experience
3
3
Languages
Work History
HRBP GENERALIST
Foundever
Casablanca, Casablanca
09.2023 - Current
Quality Analyst
Foundever
09.2021 - 09.2023
Customer Care Advisor
Foundever
09.2019 - 09.2021
Customer Care Advisor
Resolution Call
04.2019 - 07.2019
Customer Care Advisor
CCA International
09.2017 - 04.2019
Customer Care Advisor
Majorel
10.2016 - 05.2017
Education
High School Diploma -
Jabber Ibnou Hayane
Mohammedia, Morocco 04.2001 -
Bachelor Degree - English Literature
Hassan 2 University
Mohammedia, Morocco 04.2001 -
TKT Essenals Course (Teaching Knowledge Test) - Teaching
Cambridge Brish Council
Rabat, Morocco 04.2001 -
Skills
Documentation skills
Budgeting and finance
Customer satisfaction measurement
Collaboration and communication
Teamwork
Multitasking
Adaptability
Timeline
HRBP GENERALIST
Foundever
09.2023 - Current
Quality Analyst
Foundever
09.2021 - 09.2023
Customer Care Advisor
Foundever
09.2019 - 09.2021
Customer Care Advisor
Resolution Call
04.2019 - 07.2019
Customer Care Advisor
CCA International
09.2017 - 04.2019
Customer Care Advisor
Majorel
10.2016 - 05.2017
High School Diploma -
Jabber Ibnou Hayane
04.2001 -
Bachelor Degree - English Literature
Hassan 2 University
04.2001 -
TKT Essenals Course (Teaching Knowledge Test) - Teaching
Cambridge Brish Council
04.2001 -
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