Imane nizar
Settat,SET
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at FGA AERO through exceptional customer service and problem-solving skills. Expert in account management and negotiation, demonstrated by successfully managing diverse portfolios and resolving escalated issues, ensuring client loyalty and maximizing revenue.
Overview
10
10
years of professional experience
Work History
Account Manager
FGA AERO
01.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Logistics Coordinator
WBS Trading
03.2016 - 03.2020
- Tracked orders and notified customers of status or potential delays.
- Ensured compliance with contract terms, reducing the risk of fines or penalties.
- Tracking and verifying bank and shipping documents
- Following up the purchase orders on CBOT (Chicago Board of Trade)
Graduation Internship
SOMACA
03.2015 - 06.2015
- Study the feasibility and application of the just-in-sequence L3PS supply flow for automotive production line.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience, increasing proficiency and expanding technical skill set.
Education
Engineer - Industrial Logistics
University Hassan II, ENSET
Mohammedia, Morocco07.2015
DEUG - Applied Mathematics
University Hassan I, FPK
Khouribga, Morocco07.2012
Skills
Account Management
Customer Service
Teamwork and Collaboration
Client Relations
Problem solving
negotiation
Languages
Arabic
Native language
French
Proficient
C2
English
Advanced
C1
Timeline
Account Manager
FGA AERO
01.2023 - Current
Logistics Coordinator
WBS Trading
03.2016 - 03.2020
Graduation Internship
SOMACA
03.2015 - 06.2015
Engineer - Industrial Logistics
University Hassan II, ENSET
DEUG - Applied Mathematics
University Hassan I, FPK
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