Detail-oriented with strong communication and time management skills. Experienced in customer service roles, effectively managing conflicts and ensuring a positive environment for members and children.
Overview
4
4
years of professional experience
Work History
Referee
USA Lacrosse
Northampton, MA
03.2025 - Current
Enforced game rules, ensuring fair play and sportsmanship during matches.
Collaborated with coaches and players to address on-field concerns promptly.
Provided real-time feedback to players, enhancing skill development and game understanding.
Maintained composure under pressure, effectively managing conflicts during high-stakes games.
Collaborated with other referees to ensure consistent application of rules across all games.
Front Desk Receptionist and Child Care Attendant
Northampton Athletic Club
Northampton, MA
09.2023 - Current
Managed front desk operations, ensuring seamless check-in and check-out processes for members.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Maintained accurate member records using club management software
Coordinated appointment scheduling for fitness classes, optimizing member experience.
I supervise children while their parents work out, managing conflicts and promoting a safe, fun environment.
Babysitter
Northampton, MA
09.2022 - Current
Played games, worked on puzzles, and read books to young children.
Communicated positively with children and guardians.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Maintained a clean and organized environment to ensure the well-being of children under care.
Handled conflicts between siblings effectively.
Intern
Northampton Public Schools
Northampton, MA
08.2025 - 02.2026
Assisted teachers in lesson planning and classroom management
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Pet Sitter
Northampton, MA
01.2024 - 07.2025
Prepared food and water following instructions from pet owners.
Gave animals proper attention to promote secure environment
Exercised animals regularly with walks and rigorous play activities.
Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.