Inas Mehdi
Wilmington
Summary
Dedicated Banking Professional experienced in customer service, cash handling, and relationship building. Resolved issues effectively while promoting banking products to enhance customer satisfaction and deepen client trust. Fostered teamwork to deliver exceptional solutions tailored to customer financial needs.
Overview
8
8
years of professional experience
Work History
Banking
TD Bank
Bedford, MA
07.2025 - Current
- Processed loan applications, verifying documentation for compliance with bank policies.
- Maintained knowledge of banking products to effectively address customer needs and promote services.
- Assisted clients with account inquiries and transactions, ensuring prompt and accurate service.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Resolved customer issues by leveraging problem-solving skills and product knowledge.
- Collaborated with team members to enhance customer experience through efficient service delivery.
- Educated customers on digital banking tools to improve engagement and convenience.
Banker
TD Bank
Chelmsford, MA
02.2024 - 07.2025
- Assisted clients in opening accounts and resolving inquiries, ensuring high levels of satisfaction.
- Educated customers on banking products and services, driving increased engagement and usage.
- Processed customer transactions accurately and efficiently, enhancing overall service quality.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Collaborated with team members to streamline operational workflows, improving overall efficiency.
- Maintained compliance with banking regulations and internal policies, safeguarding company reputation.
Banker
Santander Bank Us
Reading, MA
08.2018 - 09.2023
- Developed strategies for upselling financial products based on client needs assessments, boosting revenue potential.
- Analyzed account activity to identify potential issues, providing timely solutions for clients.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Trained new staff on operational procedures and customer service protocols, fostering knowledge transfer.
- Balanced cash drawers and ATM cash to ensure accuracy in financial transactions.
Education
High School Diploma -
CIS COLLEDGE
BEIRUT LEBANONSkills
- Teller experience
- Cash handling
- Cash management
- Bank procedures
- Cash transactions
- Account servicing
- Bank sales
- Customer service
- Customer-oriented
- Customer relationship building
- Customer knowledge
- Relationship building
- Team collaboration
- Problem-solving
- Money handling
- Teller support
Languages
Arabic
Native or Bilingual
Timeline
Banking
TD Bank
07.2025 - Current
Banker
TD Bank
02.2024 - 07.2025
Banker
Santander Bank Us
08.2018 - 09.2023
High School Diploma -
CIS COLLEDGE