India Cannon
Boston
Summary
Results-driven professional with strong skills in patient communication, HIPAA compliance, and benefits processing. Successfully led multidisciplinary teams to improve service delivery models and streamline administrative processes, ensuring high-quality patient care.
Overview
9
9
years of professional experience
Work History
Clinical Team Leader
Volunteers of America Massachusetts
Boston, MA
05.2024 - Current
- Led multidisciplinary teams to deliver high-quality patient care and improve service delivery models.
- Developed and implemented training programs that increased staff competency and enhanced team performance.
- Coordinated patient assessments and treatment plans, facilitating effective communication among healthcare providers.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives within the team.
Verification Specialist
Organogenesis
Canton, MA
11.2022 - 03.2026
- Verify patient insurance eligibility and coverage, ensuring accurate and timely claims processing
- Maintain up-to-date knowledge of insurance codes and policies to reduce claim errors
- Handle high-volume inbound calls, resolving inquiries and directing requests efficiently
- Ensure strict compliance with HIPAA and data privacy regulations
- Collaborate with cross-functional teams to improve workflow efficiency and data accuracy
Administrative Assistant
Beth Isreal Deaconess Medical Center
Boston, MA
08.2022 - 11.2022
- Managed scheduling and coordination for multiple departments, ensuring seamless communication and workflow.
- Streamlined administrative processes, enhancing efficiency and reducing turnaround times for key tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Benefits Specialist
Partners HealthCare
Somerville, MA
06.2017 - 08.2020
- Managed employee benefits enrollment process, ensuring accuracy and compliance with policies.
- Provided guidance to employees on benefit options, addressing inquiries and resolving issues efficiently.
- Led training sessions for new hires on benefits systems and procedures, fostering a culture of knowledge sharing.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Education
No Degree - Liberal Arts And Sciences
Massasoit Community College
Brockton, MA06-2028
Skills
- Insurance Verification & Eligibility
- Medical Administration & Scheduling
- HIPAA Compliance
- Patient & Client Communication
- Data Entry & Records Management
- Benefits & Claims Processing
- Problem Solving & Multitasking
- Vendor & Team Collaboration
Timeline
Clinical Team Leader
Volunteers of America Massachusetts
05.2024 - Current
Verification Specialist
Organogenesis
11.2022 - 03.2026
Administrative Assistant
Beth Isreal Deaconess Medical Center
08.2022 - 11.2022
Benefits Specialist
Partners HealthCare
06.2017 - 08.2020
No Degree - Liberal Arts And Sciences
Massasoit Community College