Indigo Giambattista
Oak Bluffs
Summary
Dedicated and dependable Office Personnel with over 5 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Motivated, team-oriented and enthusiastic about using skills to support success in the work place.
Overview
7
7
years of professional experience
Work History
Office Manager, Secretary, Bookkeeper
Richard T. Olsen & Son, Inc.
06.2022 - 01.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Completed tax forms in compliance with legal regulations.
- Input financial data and produced reports using Quickbooks.
Office Assistant, Sales Associate, Delivery Aid
East Chop Sleep Shop
06.2017 - 07.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained records related to sales, returns and inventory availability.
- Interacted with over 50 customers daily by phone, email or in-person to provide information .
- Provided positive first impressions to welcome existing, new and potential customers.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Completed clerical tasks such as filing, copying and distributing mail.
- Fostered positive working relationships with regular customers.
- Executed record filing system to improve document organization and management.
- Solved customer challenges by offering relevant products and services.
- Developed correspondence letters, memos and emails.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Input data into spreadsheets and databases.
- Expedited document processing with accurate data entry and timely filing.
Office Assistant
Brennan & Co, LLC
08.2021 - 07.2022
- Delivered clerical support by handling range of routine and special requirements.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Arranged rapid office equipment repair and maintenance with vendors.
- Developed correspondence letters, memos and emails.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Drafted common document templates for use by executives and employees.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Arranged meetings for company owner and coordinated resources for use by all attendees.
Cashier, Sales Associate
Aerie By American Eagle Outfitters
01.2021 - 06.2021
- Answered questions about store policies and addressed customer concerns.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Greeted over 300 patients per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Achieved perfect attendance and on-time record.
Sales Lead
The Crystal Cave
06.2019 - 09.2020
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
Sales Associate
Rainy Day
08.2019 - 04.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Tracked stock using company inventory management software.
- Engaged with customers to build rapport and loyalty.
Front Desk Receptionist
Martha's Vineyard Ice Arena
09.2017 - 04.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Monitored office supplies by checking inventory.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled daily tasks such as skate rentals and skate sharpening.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
Education
High School Diploma -
Martha's Vineyard Regional High School
Oak Bluffs, MA07.2020
Skills
- Team Collaboration
- Dependability and Honesty
- Verbal and Written Communication
- Efficiency and Time Management
- Multitasking and Prioritization
- Attention to Detail
Timeline
Office Manager, Secretary, Bookkeeper
Richard T. Olsen & Son, Inc.
06.2022 - 01.2024
Office Assistant
Brennan & Co, LLC
08.2021 - 07.2022
Cashier, Sales Associate
Aerie By American Eagle Outfitters
01.2021 - 06.2021
Sales Associate
Rainy Day
08.2019 - 04.2020
Sales Lead
The Crystal Cave
06.2019 - 09.2020
Front Desk Receptionist
Martha's Vineyard Ice Arena
09.2017 - 04.2018
Office Assistant, Sales Associate, Delivery Aid
East Chop Sleep Shop
06.2017 - 07.2023
High School Diploma -
Martha's Vineyard Regional High School
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