Indigo Pagán

• Provided exceptional customer support, ensuring user satisfaction and prompt issue resolution.
• Manage AV equipment across multiple properties as a full-time on-site technician
• Provided attentive, day-to-day client support and hospitality services
• Provided logistical support for events, facilitating communication and setup between conference rooms and event spaces.

• Led and worked with AV technicians to host live and hybrid Events.

• Technical production setups involving rigging, sound reinforcement, lighting, and video deployment.

• Maintain online flowsheet with event details for efficient workflow.

• Assisted in organizing and managing events by coordinating venue logistics between ballrooms and

breakout rooms.

• Operate video switchers, audio consoles, and lighting boards; troubleshoot equipment

• Set up and strike of portable SL100 Stage for concerts. (Series included Levit AMP Series St. Johnsbury, Wednesdays on the Waterfront)
• Operated lighting and audio equipment to enhance live performances.
• Collaborated with production team to set up and dismantle stage layouts efficiently.
• Maintained inventory of technical equipment, ensuring readiness for events.
• Assisted in troubleshooting technical issues during performances, minimizing disruptions.

• Theater Technical Support - May 2022 - Dec 2022
• Studio Assistant, Music Business Department - Sep 2021-Dec 2022
• Audio Engineer & Designer/Vermont Animation Festival - Gold Medal Award - Spring 2022
• Student Mentor/College Steps - Sep 2021-Dec 2022
• Career Closet Manager/Career Connections - Sep 2021-Dec 2022
• Residential Assistant (RA) - Sep 2021-Dec 2022
• Student Public Safety Officer (PSO) - Sep 2021-Dec 2022

• Monitored psychiatric crisis patients in Emergency Department and West 5 Psych Ward
• Monitored patient conditions to ensure safety and compliance with hospital protocols.
• Implemented process improvements that enhanced workflow efficiency within observation units.
• Conducted regular audits of observation records to ensure accuracy and consistency in reporting.

• Mentored high school students with autism, asperser's, and other learning
• Oriented students to the dormitory experience
• Counseled students on strategies for living with others while balancing course work priorities
• Chaperoned field trips involving social activities for student engagement

• Facilitated campus events to enhance student engagement and community involvement.
• Developed marketing materials promoting university programs and activities to prospective students.
• Collaborated with academic departments to streamline communication between students, their family's and faculty.