INGRID GONZALEZ
Boston
Summary
Seeking a job to leverage my skills and experience in this food industry and achieve results and growth on a functional team. Strong communication skills with the ability to work efficiently in a fast-paced environment. Experienced cafe attendant with a friendly attitude and a passion for delivering exceptional customer service. Detail-oriented and reliable team player committed to maintaining a clean and organized workspace.
Overview
15
15
years of professional experience
Work History
Concierge
Hyde Park Hospitality
09.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality chase lounges experiences.
- Provided language translation services as needed, easing communication barriers for international guests.
- Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Implemented feedback system for services provided, leading to continuous improvement in service delivery.
- Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
- Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Created welcoming and comfortable environment for guests.
- Managed check-in and check-out procedures for guests.
owner/manager
Glamz by Dalycia
01.2020 - Current
- Developed and implemented marketing strategies to increase revenue and customer satisfaction
- Handled inventory control, ordering, and budgeting for operations
- Implemented new procedures to improve efficiency and reduce costs in a retail store
- Led a successful team in achieving sales goals and exceeding customer expectations
- Handled cash, credit card, and check transactions with accuracy and efficiency
- Balanced cash drawer at the end of each shift and reported any discrepancies
- Assisted with inventory management and restocking shelves as needed
- Collaborated with team members to ensure smooth operations and a positive customer experience
- Maintained a clean and organized work area to enhance the shopping experience for customers
- Adhered to company policies and procedures to uphold high standards of service
cafe attendant
BPS food services
01.2010 - 01.2015
- Maintained cleanliness and sanitation standards in the cafe
- Demonstrated strong communication skills and a positive attitude when interacting with customers
- Handled cash transactions and maintained an organized cash register
- Maintained cleanliness and organization in the kitchen and food preparation areas
- Ensured food safety and quality standards were met at all times
- Collaborated with team members to deliver efficient and timely service
- Adhered to food handling and sanitation guidelines
- Provided excellent customer service and addressed any concerns or special requests
Education
GED -
Commonwealth of Mass.Dept of Elementary and Secondary Ed
01.2024
Skills
- Communication
- Problem-solving
- Time management
- Adaptability
- Active listening
- Patience
- Multitasking
- Attention to detail
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Concierge
Hyde Park Hospitality
09.2024 - Current
owner/manager
Glamz by Dalycia
01.2020 - Current
cafe attendant
BPS food services
01.2010 - 01.2015
GED -
Commonwealth of Mass.Dept of Elementary and Secondary Ed
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