Ingrid Tejada
Nantucket
Summary
Dynamic Medical Assistant with extensive experience at Nantucket Cottage Hospital, excelling in direct patient care and clinical documentation. Proven ability to enhance patient satisfaction through compassionate service and effective communication. Skilled in medical terminology and CPR, ensuring safety and quality care in fast-paced environments. Committed to fostering trust and collaboration in healthcare settings.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Medical Assistant
Nantucket Cottage Hospital
Nantucket, MA
01.2025 - Current
- Assisted healthcare providers with patient examinations and medical procedures.
- Managed patient scheduling, ensuring efficient appointment flow and minimal wait times.
- Collected and documented patient histories, vital signs, and other necessary information accurately.
- Coordinated with laboratory services for timely processing of tests and results retrieval.
- Maintained cleanliness and organization of clinical areas to promote a safe environment.
- Implemented electronic health record updates to enhance data accuracy and accessibility for staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Pharmacy Technician Trainee
Nantucket Cottage Pharmacy
Nantucket, MA
12.2023 - 12.2024
- Processed medication orders efficiently and accurately, ensuring timely delivery to patients.
- Assisted pharmacists in preparing and dispensing prescriptions, maintaining high standards of safety.
- Managed inventory levels, conducting regular stock checks and reordering supplies as needed.
- Educated patients on medication use, potential side effects, and storage requirements effectively.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
- Provided exemplary customer service while addressing patient questions or concerns regarding medications or therapy plans, fostering trust in the pharmacy''s services.
- Counted, measured, and compounded medications following standard procedures.
Receptionist
Daryas Salon and Spa
Nantucket, MA
06.2022 - 12.2022
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Scheduled appointments using salon management software to optimize service flow.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Maintained cleanliness and organization of reception area, enhancing overall client experience.
- Processed payments accurately, ensuring financial transactions were secure and efficient.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Child Care Assistant
Nantucket Community School
Nantucket, MA
2018 - 2022
- Supported daily activities and routines, ensuring a safe and engaging environment for children.
- Assisted in planning and implementing age-appropriate educational programs and activities.
- Monitored children's behavior, promoting positive interactions and conflict resolution strategies.
- Collaborated with educators to maintain cleanliness and organization of play areas and learning spaces.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Adapted to children's individual needs, fostering an inclusive atmosphere for all participants.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
Education
High School Diploma -
Nantucket High School
Nantucket 06.2023
Skills
- Customer service
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- CPR
- Patient care coordination
Certification
Community interpreter
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Nantucket Cottage Hospital
01.2025 - Current
Pharmacy Technician Trainee
Nantucket Cottage Pharmacy
12.2023 - 12.2024
Receptionist
Daryas Salon and Spa
06.2022 - 12.2022
Child Care Assistant
Nantucket Community School
2018 - 2022
High School Diploma -
Nantucket High School