Iraida I. Tapper
Springfield,MA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated YMCA professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Group leader/camp counselor, Program Site Director
YMCA of Greater Springfield
08.2001 - Current
- For 16yrs
- Camp specialist for 4 yrs
- Office Manager for 4 yrs.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Implemented rules and regulations to enforce discipline and compliance.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Encouraged team performance to increase camaraderie, trust and rapport.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Evaluated campers' progress and provided feedback to parents.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Assisted in preparing recreational materials and supplies for each activity.
- Collaborated with other recreation staff in developing new recreational activities.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Ordered and maintained all recreational equipment.
Site Administrator
YMCA
03.2021 - Current
- Supervised crew of over 30 employees.
- Payroll
- Licensing/EEC
- Hiring
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Assisted coworkers and staff members with special tasks on daily basis.
- Assisted in job fairs/Recruitment
- Coordinate Building/Fire inspections for sites
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Consulted with parents to build and maintain positive support networks and support continuing socializing strategies.
- Utilized technology to develop instructional materials and activities for children.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
- Developed and implemented behavior management plans.
- Guided students to develop social, emotional and physical skills.
Assistant Camp Director
Ymca-Camp Weber
06.2021 - 08.2021
- 3Yrs
- Trained staff in proper implementation of program systems, familiarizing with camp traditions and verifying basic knowledge of activities.
- Maintained camper files, properly storing and maintaining personal information.
- Performed staff evaluations and addressed areas for improvement.
- Communicated with parents, staff and teachers regarding children or program issues.
- Oversaw team of counselors and support team members.
- Organized session wrap-up events to recognize campers' achievements.
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
- Created interesting and educational lesson plans and implemented activities while engaging with children.
- Recorded attendance and contacted parents regarding absent campers.
- Answered phones quickly, addressing questions, taking messages and forwarding calls.
- Attended required meetings and training sessions .
- Managed camp operations for camp facility serving over 200 campers each day.
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
- Hired, disciplined and managed 60 camp staff members.
- Planned weekly camp program schedules for sports, field trips and arts and crafts activities.
- Earned First Aid, CPR and certifications with emphasis on children's treatment protocols.
- Advised camp management of camper-related issues and helped to formulate targeted resolution plans.
- Opened and closed facilities and secured building at end of program by locking doors and turning off lights.
- Complied with state licensing requirements under direction of program manager.
- Established operating budget for camp and controlled expenditures.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Cultivated strong relationships with customers to build loyalty and repeat business.
Summer Camp Director
Ymca-Fun City
06.2020 - 08.2020
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
- Managed camp operations for Tower Square facility serving over 100 campers each day.
- Oversaw team of counselors and support team members.
- Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
- Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
- Planned activities, events and field trips to enrich student development.
- Selected, ordered and implemented curricula to meet specific camp objectives.
- Scheduled staff based on personal strengths and coverage requirements.
- Built and deepened positive relationships with parents and referring schools.
- Handled administrative and business management needs for camp with as many as 100 children in attendance each summer season.
- Organized field trips to off-site locations and handled scheduling, transportation and payments.
- Recruited, trained and managed team of 15 instructors.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Monitored budget and expenditures, keeping facility within budget.
- Cultivated strong relationships with customers to build loyalty and repeat business.
Education
Certificate in graphic communication and printing -
Putnam Technical Vocational High School
2000
Skills
- 22 yrs Experience in childcare
- Very energetic, dynamic approach to childcare
- Enthusiastic, quickly establish strong relationships with parents and children
- Creative thinker, can adapt to any situation or challenge
- Strong organization and motivation skills
- Work well with others, fast learner
- Worked with children with special needs (autism, add, adhd, odd, bi-polar, mood disorders )
- Time Management
- Staff Management
- Group and Individual Instruction
- Policy and Procedure Adherence
- Camper Support and Assistance
- Activity Scheduling
- Program Evaluation
- Effective Communication
- Verbal and Written Communication
- Activity Supervision
- Medication Supervision
- Problem Resolution
- Compassionate Communication
- Emergency Procedures
- Parent and Guardian Feedback
- Outstanding Communication and Interpersonal Skills
- Team Leadership
- Staff Development
- Daily Logs
- Microsoft Excel
- Work and Task Assignment
- Teamwork and Collaboration
- Customer and Service-Oriented
- Coordinate Schedules
- Enforcing Rules and Regulations
- Friendly, Positive Attitude
- Documentation
Certification
First-Aid certified
CPR certified
Timeline
Assistant Camp Director
Ymca-Camp Weber
06.2021 - 08.2021
Site Administrator
YMCA
03.2021 - Current
Summer Camp Director
Ymca-Fun City
06.2020 - 08.2020
Group leader/camp counselor, Program Site Director
YMCA of Greater Springfield
08.2001 - Current
Certificate in graphic communication and printing -
Putnam Technical Vocational High School
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