Ireidys Santana
BOSTON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
Work History
Store Manager
Boost Mobile
Boston
12.2019 - 09.2024
- Educated customers on device features
- Processed transactions accurately using point-of-sale systems.
- Managed daily store operations and ensured optimal customer service experiences.
- Trained and mentored staff on sales techniques and product knowledge.
- Oversaw inventory management, including stock replenishment and organization.
- Implemented promotional strategies to enhance product visibility and sales.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Maintained compliance with company policies and procedures for store operations.
Receptionist
Detailz and Audio
Canton
05.2018 - 12.2021
- Managed front desk operations and greeted clients warmly.
- Scheduled appointments and maintained organized calendar for staff.
- Assisted clients with inquiries and provided product information.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained cleanliness and organization of reception area consistently.
- Processed payments and updated accounts to reflect balance changes.
Sales Associate
CVS Health
03.2015 - 06.2018
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Processed transactions accurately using point-of-sale systems.
- Maintained accurate cash drawer and conducted end-of-shift reconciliations.
- Handled returns and exchanges while following company policies.
- Managed inventory levels and restocked shelves as needed.
Education
GED -
Skills
- MS Office
- Multitasking
- Time Management
- Data entry
- Documentation
- Performance Metrics
- Inventory management
- Microsoft outlook
- Customer support
- Problem solving
- Sales techniques
- Point-of-sale operation
- Team collaboration
- Conflict resolution
- Client communication
Personal Information
Authorized To Work: US
Timeline
Store Manager
Boost Mobile
12.2019 - 09.2024
Receptionist
Detailz and Audio
05.2018 - 12.2021
Sales Associate
CVS Health
03.2015 - 06.2018