Irene Markos
Framingham
Summary
Accomplished Restaurant Owner with extensive practical knowledge across all facets of restaurant management. Demonstrates exceptional communication, organizational, and conflict resolution abilities. A track record of enhancing profitability through increased productivity and customer satisfaction. Additionally, I am a Realtor with a successful history of optimizing operations and addressing challenges. Highly skilled in fostering enduring relationships with key stakeholders, clients, and team members to advance organizational objectives. Prepared to utilize my training and experience to embrace new professional opportunities.
Overview
30
30
years of professional experience
Work History
Realtor
Apex Realty Group
01.2022 - Current
Realtor
Keller Williams
04.2015 - 01.2022
- Managed real estate transactions from initiation to closing
- Scheduled home viewings with potential buyers
- Maintained current and accurate CRM database of prospective customers
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases
- Generated list of properties to meet specific client needs
- Researched and determined competitive market price
- Represented buyers and sellers in major real estate transactions
Manager/Owner/Operator
Town House Pizza
01.1995 - 01.2019
- Trained employees on additional job positions to maintain coverage of roles
- Assigned tasks to associates to fit skill levels and maximize team performance
- Recruited and hired qualified candidates to fill open positions
- Greeted and encouraged feedback from customers to implement in-store operational changes
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Treated associates with fairness and respect, providing recognition of accomplishments
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Oversaw efficient receiving and inventory management to keep stock within optimal levels
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Recruited, hired and trained new employees, including monitoring and review of individual performance
Education
Hotel Management -
Bay State College
Boston, MAHigh School Diploma - undefined
Ashland High School
Ashland, MA06.1995
Skills
- Sales development
- Contract negotiation
- Purchase agreements
- Sales Forecasting
- Property closing
- Sales proficiency
- Small business operations
- Revenue generation
- Operations management
- Staff management
- Business marketing
- Staff hiring
- Accounting oversight
Languages
Greek
Native or Bilingual
Timeline
Realtor
Apex Realty Group
01.2022 - Current
Realtor
Keller Williams
04.2015 - 01.2022
Manager/Owner/Operator
Town House Pizza
01.1995 - 01.2019
High School Diploma - undefined
Ashland High School
Hotel Management -
Bay State College
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