Irshad Ahmad Khan
Muscat
Summary
Dynamic Front Office professional with nearly a decade of experience in roles such as Front Office Associate and Assistant Front Office Manager at renowned brands including Courtyard, JW Marriott, and Sheraton. Demonstrated success in enhancing guest satisfaction and improving operational efficiency at Marriott International. Expertise in staff training, customer service excellence, and revenue management positions this candidate for impactful contributions within the hospitality sector. Committed to utilizing a strong skill set to drive innovative solutions and foster professional growth.
Results-driven Hospitality Professional with extensive experience in managing front office operations in fast-paced environments. Recognized for strong organizational and technical skills, ensuring superior guest service while adeptly handling guest relations and conflict resolution. Known for effective communication and adaptability, enhancing overall guest satisfaction through efficient task management. Proven ability to lead teams and streamline operations, consistently achieving project goals.
Overview
15
15
years of professional experience
Work History
Assistant Front Office Manager
SHERATON OMAN HOTEL
Muscat
04.2023 - Current
- Directed the description and summary of a facility containing 230 guest rooms.
- Reported directly to the Director of Rooms.
- Overseeing all operations of Front Office team.
- Adhered to established guidelines for guest cycle compliance.
- Motivated front office team to adopt a sales-oriented approach for revenue optimization.
- Handling Marriott BONVOY queries in terms of crediting and redemption of points
- Conducted continual development programs for Associates and Executives.
- Led efforts to achieve departmental objectives.
- Increased Guest Satisfaction Survey scores consistently.
- Oversaw operations and management of eBonus.
- Managed and organized daily team briefings.
- Ensured compliance with Brand Standard Audit Pointers every day.
- Facilitated departmental hiring processes under Director of Rooms.
Front Desk Manager
SHERATON OMAN HOTEL
Muscat
11.2019 - 03.2023
- Company Overview: (230 Guest Rooms)
- Reported to the Director of Rooms
- Managed Front Office Operations as Duty Manager
- Handling entire Front Office Team
- Ensuring guest cycle is followed with established standards for the guests
- Ensuring the front office team works with sales focused attitude to maximize the hotel's revenue
- Responsible for training and mentoring junior colleagues
- Handling guest complaints and resolving them on the first contact to ensure guest satisfaction and maintaining the standards of service delivery
- (230 Guest Rooms)
Assistant Front Desk Manager
JW MARRIOTT
Bengaluru
04.2018 - 11.2019
- Company Overview: (281 Guest Rooms)
- Reported to the Room Davison Manager / Front Office Manager
- Managed Front Office Operation as Duty Manager
- Ensuring guest cycle is followed with established standards for the guests
- Ensuring the front office team works with sales focused attitude to maximize the hotel's revenue
- Responsible for training and mentoring junior colleagues
- (281 Guest Rooms)
Front Office Executive
JW MARRIOTT
Bengaluru
09.2016 - 04.2018
- Company Overview: (281 Guest Rooms)
- Reported to the Front Office Manager/Front Desk Manager
- Managed Front Office Operation as Duty Manager
- Ensuring guest cycle is followed with established standards for the guests
- (281 Guest Rooms)
Front Office Associate
Courtyard by Marriott
Ahmedabad
05.2014 - 09.2016
- Company Overview: (164 Guest Rooms)
- Worked as Front Office Associate in other sub department (At your Service, Executive Lounge and Front Desk)
- Reported to the Front Office Manager/Front Desk Manager
- (164 Guest Rooms)
Industrial Trainee
The Retreat Mumbai
Mumbai
06.2010 - 10.2010
- Did Industrial Training from 'The Retreat Mumbai' in all major departments
Education
3 Years Hotel Management and Catering Technology -
SAMS IHM
Varanasi01.2012
Skills
- Micros and Opera Management Skills
- Microsoft Software Proficiency
- Guest Engagement
- Interdepartmental Collaboration
- Up Selling
- Supportive Team Participant
- Leadership Development
- Goal-Oriented Mindset
Accomplishments
- Got Promoted from Front Office Associate to Assistant Front Office Manager with Marriott Brands in India & Oman.
- Always recognized as Upsell Champ wherever worked.
- Got Performer of quarter award at Sheraton Oman Hotel.
- Got Associate of the Month Award for July 2015 & 2016 in Courtyard by Marriott Ahmedabad.
- Successfully Completed EDP (Executive Development Program) By Marriott International.
- Got Nominated for The Associate of The Year Award For 2015 and June 2016 in Courtyard by Marriott Ahmedabad and won Associate of the month award 2 times.
- Got Nomination for Special Recognition Award for 2015 in Courtyard by Marriott Ahmedabad.
- Got Nomination for Executive of the Month Award for May 2017 in Courtyard by Marriott Gurugram Downtown, Gurgaon New Delhi.
- Got Nomination for Manager of the Month Award for Aug 2019 in JW Marriott Bangalore.
- Got Executive of Month Award for October 2017 in Courtyard Marriott Gurugram Downtown, New Delhi.
Personal Information
- Date of Birth: 07/17/90
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
References
- Mr. Sameh Fathy, Director of Rooms, Sheraton Oman Hotel, +968-92880367, sameh.fathy@sheraton.com
- Mr. Chinmaya Chikkamath, General Manager, Marriott Suites Pune, India, +91-982520969, chinmaya.chikkamath@marriott.com
- Mr. Karan Karanwal, Front Office Manager, JW Marriott Bangalore, India, +91-8861417533, karan.karanwal@marriott.com
Timeline
Assistant Front Office Manager
SHERATON OMAN HOTEL
04.2023 - Current
Front Desk Manager
SHERATON OMAN HOTEL
11.2019 - 03.2023
Assistant Front Desk Manager
JW MARRIOTT
04.2018 - 11.2019
Front Office Executive
JW MARRIOTT
09.2016 - 04.2018
Front Office Associate
Courtyard by Marriott
05.2014 - 09.2016
Industrial Trainee
The Retreat Mumbai
06.2010 - 10.2010
3 Years Hotel Management and Catering Technology -
SAMS IHM
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