Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Isabel Consoli

New Bedford

Summary

Dynamic Medical Secretary with proven expertise at Brown University in enhancing office efficiency and patient satisfaction. Skilled in medical terminology and patient scheduling, I excel in building strong relationships while ensuring HIPAA compliance. Recognized for improving billing processes and reducing patient wait times, I bring a detail-oriented approach to healthcare administration.

Overview

25
25
years of professional experience

Work History

Medical Secretary

Brown University
09.2017 - Current
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Supported office staff and operational requirements with administrative tasks.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Enhanced office productivity by handling high volume of callers per day.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
  • Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
  • Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
  • Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
  • Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
  • Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
  • Facilitated new patient prescriptions, refills and prescription pre-authorizations.
  • Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
  • Boosted patient retention by providing exceptional customer service and building rapport with each individual.
  • Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
  • Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Expedited prescription refills for patients using electronic prescriptions systems while adhering to applicable regulations.
  • Provided administrative support during audits or inspections, ensuring efficient retrieval of required documents showcasing compliance with regulatory standards.
  • Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
  • Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
  • Maintained welcoming and organized reception area, contributing to positive first impression for patients.
  • Enhanced reliability of patient information by regularly updating electronic health records.
  • Reduced supply costs by negotiating with vendors for better rates on medical supplies.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Received and routed laboratory results to correct clinical staff members.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Front Office Supervisor

Prima Care
07.2006 - 06.2017
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
  • Achieved high-quality service by maintaining open communication channels among team members.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Coached employees through day-to-day work and complex problems.
  • Organized documents for company communication, travel vouchers, and payment services.
  • Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
  • Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
  • Created, prepared, and delivered reports to various departments.
  • Contributed valuable insights during management meetings, ultimately influencing hotel policies and procedures for better guest satisfaction.
  • Handled office contracts like leases, utilities and employee agreements.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Kept high average of performance evaluations.
  • Monitored front areas so that questions could be promptly addressed.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Interceded between employees during arguments and diffused tense situations.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Completed bi-weekly payroll for Number employees.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Paraprofessional

New Bedford Public Schools
09.2000 - 10.2004
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
  • Reported on student progress, behavior, and social skills to parents.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
  • Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
  • Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
  • Administered tests and assessments to evaluate student progress and performance.
  • Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
  • Enhanced student engagement by implementing interactive learning activities.
  • Coordinated with teachers to monitor student progress, identifying areas for improvement.
  • Engaged with students during extracurricular activities, supporting their interests beyond classroom.
  • Participated in professional development workshops, continuously improving teaching skills.
  • Facilitated small group tutoring sessions for students struggling in math and reading.
  • Improved classroom management with development of behavior modification plans.
  • Provided feedback to teachers on student progress, aiding in adjustment of teaching strategies.
  • Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
  • Supported bilingual students by providing language assistance, promoting language proficiency.
  • Monitored student safety during school outings, ensuring secure learning environment.
  • Adapted teaching materials for special education students, meeting diverse learning needs.
  • Fostered positive learning environment, managing classroom behavior effectively.
  • Assisted in organization of school events, contributing to vibrant school culture.
  • Assisted in administration of standardized tests, facilitating smooth testing process.
  • Supported teachers in grading assignments, ensuring timely feedback for students.
  • Utilized technology in classroom to enhance learning experiences.
  • Assisted in creating lesson plans that accommodated various learning styles, promoting inclusivity.
  • Provided one-on-one support to students with special needs, fostering supportive learning environment.
  • Collaborated with school librarian to organize literacy events, encouraging love of reading.
  • Helped teacher prepare instructional material and displays.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Took part in professional development workshops to boost skills.
  • Enforced rules and instructions to maintain discipline.
  • Developed and implemented strategies to improve student engagement.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Helped teachers manage bus loading and unloading.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Collaborated with instructors to develop engaging lesson plans.
  • Prepared reports and maintained administrative records.
  • Graded and provided feedback on assignments.
  • Stepped into non-classroom environments such as libraries to help staff manage demand.
  • Maintained and operated classroom equipment to maximize use and lifespan.
  • Monitored students in computer lab to enforce proper use of resources.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Conducted weekly review sessions to help students prepare for exams.
  • Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
  • Developed and delivered presentations on course topics.
  • Planned and prepared bibliographies, charts and graphs.

Education

General Studies

Umass Dartmouth
North Dartmouth, MA

Bishop Strang High School
North Dartmouth, MA
05.1999

Skills

  • Medical terminology
  • Clinical support
  • Customer service
  • Patient scheduling
  • Strong organizational skills
  • Patient confidentiality adherence
  • Medical terminology expertise
  • Telephone customer support
  • Critical thinking
  • Medical office management
  • Medical records management
  • Patient check-in
  • Professional telephone etiquette
  • Medicare/Medicaid
  • HIPAA compliance
  • Insurance verification
  • Electronic recordkeeping
  • Payment collection
  • EMR updating
  • Detail-oriented approach
  • Patient scheduling proficiency
  • Medical coding basics
  • Interpersonal relationship building
  • HIPAA
  • Provider relations
  • Adaptable to change
  • Administrative support experience
  • Time management mastery
  • Inventory management
  • Conflict resolution techniques
  • DBMS
  • Database administration
  • Long-term care
  • ICD-10 coding
  • Electronic health records
  • Appointment coordination
  • Healthcare billing
  • Procedure registration
  • Phone reception
  • Insurance authorization management
  • Test result tracking
  • Medical billing codes
  • Office reception
  • Patient service management
  • Current procedural terminology (CPT)
  • Billing support
  • Patient appointment coordination
  • Data entry
  • Time management
  • Clerical support
  • Documentation and recordkeeping
  • Computer proficiency
  • Appointment setting
  • Collaboration and teamwork
  • Insurance authorizations
  • Payment scheduling and collection
  • Supply ordering
  • Adaptable and flexible
  • Invoice processing
  • Organization and time management
  • Relationship building
  • Staff leadership
  • Appointment scheduling
  • Medical records maintenance
  • Prescription refills
  • Patient referral
  • Data entry software
  • Medical report preparation
  • Office coordination
  • Patient billing
  • Scheduling tests and procedures
  • Basic life support for health care providers (BLS)
  • CPR certified
  • Office management
  • Bookkeeping
  • Medical recordkeeping
  • CPT coding
  • Medical billing
  • Patient database maintenance
  • Referral verification
  • Administrative support
  • Order purchasing
  • Calendar and appointment management
  • Cash handling
  • Documentation review
  • Problem-solving
  • Outpatient procedures
  • Medical coding
  • Claim forms
  • Invoice preparation
  • Data management
  • BLS certified
  • Patient health information Access
  • Medical records verification
  • Epic systems

Languages

Portuguese
Native or Bilingual

Accomplishments

I’m Mother of 3 and have worked very hard to raise them in the catholic faith. I’ve sacrificed so much just to ensure my children could stay in the catholic school system. I was part of Saint John’s youth group growing up and was a CCD teacher. I co founded a youth group and volunteered in the music ministry. I’ve been married for 23 years

Timeline

Medical Secretary

Brown University
09.2017 - Current

Front Office Supervisor

Prima Care
07.2006 - 06.2017

Paraprofessional

New Bedford Public Schools
09.2000 - 10.2004

General Studies

Umass Dartmouth

Bishop Strang High School

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Isabel Consoli