Isabel Neves
Boston
Summary
Results-driven Sales Support Lead with expertise in sales process optimization and customer service excellence. Proven ability to enhance operational workflows and foster team collaboration.
Overview
2
2
years of professional experience
Work History
Sales Support Lead
Five Below
Sturbridge, MA
04.2025 - 08.2025
- Coordinated sales support activities to enhance customer service efficiency.
- Managed inventory levels and assisted with product replenishment processes.
- Developed training materials to onboard new team members effectively.
- Streamlined communication between sales and operational teams to improve workflow.
Sales Associate
Five Below
Sturbridge, MA
10.2023 - 04.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays to drive sales and attract customer interest.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to achieve daily sales goals and optimize store performance.
Education
Bachelor of Arts - Politics, Philosophy, And Economics (PPE)
Suffolk University
Boston, MA05-2029
Skills
- Sales training
- Technical troubleshooting
- Customer retention
- Sales management
- Collection development
- Records management
- Cataloguing expertise
- Digital archiving
Timeline
Sales Support Lead
Five Below
04.2025 - 08.2025
Sales Associate
Five Below
10.2023 - 04.2025
Bachelor of Arts - Politics, Philosophy, And Economics (PPE)
Suffolk University
Suffolk University Archives Internship
- Internship from January-May 2026
- Conducted archival research in the Suffolk Archives, analyzing historical issues of the Boston Chronicle (1932–1960).
- Systematically identified and cataloged advertisements to document Black-owned businesses operating in Boston during the mid-20th century.
- Designed and developed a geospatial map plotting business locations to visualize patterns of Black entrepreneurship over time.
- Organized and digitized archival data into a structured database to ensure accuracy and accessibility.
- Contributed to preserving and highlighting underrepresented local business history through data visualization and historical research.