ISABELLA KAPERA
South Boston,MA
Summary
Motivated hospitality professional with experience in conference and event operations, guest service, and restaurant management support. Proven ability to thrive in fast-paced environments while contributing to event execution, client experience, and business operations. Seeking to expand skills in sales, catering, and event coordination through a summer internship.
Overview
3
3
years of professional experience
Work History
Banquet Server
Samberg Conference Center MIT
Boston, MA
03.2025 - Current
- Executed high-quality service delivery for conferences, corporate events, and private functions in a dynamic environment.
- Provided professional, client-facing service to corporate and academic guests
- Executed event setup and breakdown tasks according to comprehensive guidelines and specifications.
- Adapted quickly to changing event needs and maintained composure under pressure
- Coordinated with cross-functional teams to deliver consistent, high-standard guest experiences
- Maintained professionalism while interacting with high-profile corporate and academic clientele
SERVER
Saffrano Crepes
Plantation, FL
02.2023 - 10.2024
- Managed multiple tables in a fast-paced environment while maintaining attentive service and a positive guest experience
- Collaborated with kitchen and front-of-house staff to ensure efficient operations and resolve guest concerns professionally
- Assisted in managing the restaurant’s Instagram account, creating content to promote specials and increase customer engagement
- Supported administrative operations by handling phone inquiries, coordinating reservations, and maintaining organized records
- Participated in the hiring process by screening applicants and conducting initial interviews for front-of-house roles
- Supported compliance and administrative processes by assisting with licensing documentation and operational requirements
GOLF REGISTRATION
Boca West Country Club
Boca Raton, FL
06.2024 - 08.2024
- Managed golfer check-ins and tee time scheduling, ensuring efficient daily operations and a seamless member experience
- Delivered prompt, professional service by resolving member inquiries and handling requests in a fast-paced environment
- Supported the coordination and execution of tournaments and events, collaborating with staff to ensure smooth operations
- Maintained accurate records of reservations, tee times, and equipment rentals to optimize organization and workflow
SERVER
First Watch
Lauderhill, FL
12.2022 - 07.2023
- Maintain success in a fast paced environment and managed time for optimal guest experience.
- Help to maintain the corporate image and culture at First Watch.
- Consistently adhere to quality expectations and standards of guests and store.
- Assist other workers to achieve efficiency during peak hours.
- Seat guests, take orders, serve dishes, remove dinnerware promptly, and close store, all while maintaining First Watch standards.
Education
Bachelor of Science -
Harvard College
Cambridge, MA03-2028
HIGH SCHOOL DIPLOMA -
St. Thomas Aquinas
Fort Lauderdale01-2021
Skills
- Multitasking
- Active Listening
- Problem Solving
- Customer Service
- Time Management
- Leadership
- Organization
LANGUAGES
English (Native), Portuguese (Highly proficient), Spanish (Proficient).
Timeline
Banquet Server
Samberg Conference Center MIT
03.2025 - Current
GOLF REGISTRATION
Boca West Country Club
06.2024 - 08.2024
SERVER
Saffrano Crepes
02.2023 - 10.2024
SERVER
First Watch
12.2022 - 07.2023
Bachelor of Science -
Harvard College
HIGH SCHOOL DIPLOMA -
St. Thomas Aquinas