Isabella Restrepo Olarte
Revere
Summary
Proven multitasker and customer service expert, honed skills at Ira Subaru and Metropolis Cafe, enhancing operational efficiency and client satisfaction. Spearheaded permit acquisition and reduced wait times, while upselling and ensuring financial accuracy. Excelled in high-pressure environments, demonstrating reliability and professionalism. Achieved significant improvements in service delivery and safety standards.
Overview
7
7
years of professional experience
Work History
Head Server/Head Bartender
Metropolis Cafe
05.2018 - Current
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Managed food resources, memorized orders, and coordinated customer service.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Valet Parking
Ira Subaru
06.2020 - Current
- Spearheaded efforts to obtain necessary permits and licenses for the operation of valet parking services at various locations.
- Assisted in resolving parking issues by reallocating spaces based on vehicle priority and size requirements.
- Reduced wait times for customers by quickly identifying their vehicles upon arrival at the valet stand.
Food Runner/ Busse
Coppaboston
06.2021 - 12.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Education
High School Diploma -
Excel
South Boston, MA06-2020
Skills
- Customer service excellence
- Reliability and punctuality
- Professionalism and courtesy
- Multitasking skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Runner/ Busse
Coppaboston
06.2021 - 12.2022
Valet Parking
Ira Subaru
06.2020 - Current
Head Server/Head Bartender
Metropolis Cafe
05.2018 - Current
High School Diploma -
Excel
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