Summary
Overview
Work History
Education
Skills
Timeline
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Isabelle Libby

Isabelle Libby

Boston

Summary

Experienced with managing client accounts and coordinating project activities to drive client satisfaction. Utilizes effective communication and organizational skills to streamline processes and support team goals. Track record of problem-solving and improving workflow efficiency in fast-paced environments. Professional with strong background in account coordination, adept at managing client relationships and streamlining processes. Proven ability to collaborate effectively with teams to achieve high-impact results. Skilled in project management, communication, and problem-solving, ensuring adaptability to changing needs while maintaining reliability and focus on outcomes.

Overview

6
6
years of professional experience

Work History

Social Media Account Coordinator

Wave Collective
10.2024 - Current
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Escalated issues to appropriate channels as necessary.
  • Work closely with the creative team to curate shotlists for client photos shoots as well as mood boards for models outfits.
  • Lead copy and story creation for a number of clients.
  • Lead monthly reporting for clients on analytics across all social channels.
  • Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
  • Lead community engagement in a timely manner on social channels for clients.

Project Coordinator

Greater Than Brands
08.2021 - 05.2024
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.

Beverage Cart Server

Trull Brook Golf Course
03.2019 - 07.2021
  • Maximized customer engagement by offering friendly and approachable service, making each interaction memorable.
  • Promoted upcoming events and specials to customers, generating interest in additional offerings from the venue.
  • Demonstrated strong knowledge of available beverages, making personalized recommendations based on customer preferences.
  • Liaised with kitchen staff regarding special requests or dietary restrictions from guests, ensuring a seamless service experience.

Education

Westford Academy
Westford

Skills

  • Customer service
  • Account management
  • Order management
  • Troubleshooting and problem resolution
  • Relationship building
  • Account oversight
  • Phone and email etiquette
  • Customer service management
  • Schedule coordination
  • Project management
  • Creative thinking
  • Teamwork and collaboration

Timeline

Social Media Account Coordinator

Wave Collective
10.2024 - Current

Project Coordinator

Greater Than Brands
08.2021 - 05.2024

Beverage Cart Server

Trull Brook Golf Course
03.2019 - 07.2021

Westford Academy

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Isabelle Libby