Isabelle Zagame
Bellingham
Summary
Detail-oriented optical professional with experience in optical dispensing, eyeglass repair, and patient record management. Proven ability to educate clients on lens options and provide exceptional service, contributing to improved patient satisfaction and loyalty.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Apprentice Optician / Front Desk /Optical Assistant
Studio Optics
Framingham
06.2022 - Current
- Guided customers in frame selection and fitting, enhancing comfort and satisfaction.
- Informed clients about lens options and eye care products to support informed purchasing decisions.
- Processed orders for eyewear, ensuring accuracy in specifications.
- Utilized optical equipment to conduct basic measurements for eyewear fitting.
- Handled inventory management tasks, tracking supplies and stock levels.
- Adjusted frames for optimal fit on customers' faces using specialized tools.
- Displayed excellent customer service skills when assisting clients with their needs.
- Provided product knowledge to customers regarding frames, lens options, coatings, tints.
- Recorded patient information accurately, ensuring proper documentation of prescriptions and frame selections.
- Measured pupillary distance, ocular center, segment heights and frame-specific distances in order to properly fill out eyeglasses orders.
- Demonstrated proper use and care of optical instruments.
- Managed customer inquiries via telephone or email in a timely manner.
- Corrected problems with frames through repair and adjustment techniques.
- Assisted optometrists in the examination and fitting of eyeglasses and contact lenses.
- Processed payments for products or services rendered.
- Managed patient information in line with stated preferences and HIPAA guidelines.
- Educated patients on vision insurance coverage and payment plans.
- Instructed customers on how to care for, insert and remove contact lenses.
Assistant Coach
MetroWest Volleyball
Norfolk
11.2024 - 04.2025
- Assisted in planning and executing training sessions for athletes.
- Developed skill drills to improve player performance and teamwork.
- Analyzed player performance data to identify areas for improvement.
- Fostered a positive team environment through effective communication and support.
- Provided feedback to athletes on their performances in practices and competitions.
- Provided guidance to players on sportsmanship, discipline, injury prevention techniques.
- Assisted head coach in making decisions related to personnel moves such as recruiting, player selection.
Optometric Assistant
Vision Works
Franklin
12.2021 - 06.2022
- Assisted patients with scheduling appointments and managing their records.
- Conducted preliminary vision tests and gathered patient medical histories.
- Assisted the optometrist during examinations and procedures.
- Maintained cleanliness and organization of the examination rooms and equipment.
- Managed administrative tasks for optometrist, including filing paperwork, answering phones, and scheduling follow-up appointments to ensure smooth office operations.
- Educated patients on proper techniques for inserting, removing, and caring for contact lenses, enhancing patient compliance and satisfaction.
- Showed patients how to use medical equipment during appointments.
- Explained procedures to patients prior to performing tests or treatments.
- Facilitated pre-exam data collection by efficiently operating auto-refractor, OPTOS machine, and non-contact tonometer, supporting accurate patient assessments.
Customer Service Lead
Old Navy
Bellingham
11.2021 - 12.2021
- Supervised customer service representatives to ensure high-quality support.
- Trained team members on product knowledge and customer engagement techniques.
- Resolved customer complaints and inquiries to enhance satisfaction.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Cashier
Old Navy
Bellingham
08.2017 - 11.2021
- Processed customer transactions efficiently and accurately at retail location.
- Handled cash, credit, and returns, ensuring compliance with company policies for smooth transactions.
- Assisted customers with product selection and addressed inquiries, enhancing shopping experience.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided friendly service, creating a welcoming environment that encouraged customer loyalty.
- Stocked shelves with merchandise regularly.
Education
Bachelor of Science - Pre-Health
Framingham State Univeristy
Framingham, MA05-2026
Skills
- Customer service
- Appointment scheduling
- Optical dispensing
- Frame adjustments
- Eyeglass repair
- Prescription interpretation
- Optical equipment operation
- Insurance eligibility verification
Certification
10 Hour OSHA Certification
References
References available upon request.
Timeline
Assistant Coach
MetroWest Volleyball
11.2024 - 04.2025
Apprentice Optician / Front Desk /Optical Assistant
Studio Optics
06.2022 - Current
Optometric Assistant
Vision Works
12.2021 - 06.2022
Customer Service Lead
Old Navy
11.2021 - 12.2021
Cashier
Old Navy
08.2017 - 11.2021
Bachelor of Science - Pre-Health
Framingham State Univeristy