Isaiah Hinrichsen
Malden,MA
Summary
Experienced with operational management, ensuring seamless daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. High knowledge of leadership and problem-solving contributes to sustained success in dynamic environments.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager
Enterprise Mobility
08.2024 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly, resulting in a 92% complete satisfaction score amongst customers.
- Identified areas for improvement within the branch operations by evaluating current systems and implementing necessary changes when needed.
Tri-Brand Assistant Manager
Enterprise Mobility
12.2022 - 08.2023
- Managed and motivated team of 20 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes for overlapping departments.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Program Leader
Booster Enterprises
04.2021 - 07.2022
- Generated $6+ million in revenue via team sales efforts
- Managed and led 10+ staff members in establishing strong client relationships
- Developed pilot programs and new client solutions alongside general manager
- Guided school administrators through initial engagement stages, maximizing clients’ results
- Engineered and evolved data presentation for our team to better utilize current data
- Received prestigious regional award acknowledging top professional impact
Personal Care Assistant
Granite State Independent Living
08.2018 - 05.2019
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Recreational Director
Camp Sentinel
06.2013 - 08.2016
- Developed daily activity program for1200+ campers
- Led15+ staff members in the training and implementation of daily programming
- Worked closely with Executive Directors on camp programs
Education
Bachelor of Arts - Business Administration
Gordon College
Wenham, MA12.2019
Skills
- Customer service
- Problem-solving
- Time management
- Decision-making
- Strong communication skills
- Data analysis capabilities
- Tech-savviness
- Client relationship building
LEADERSHIP
- Gordon College Residence Life
- Resident Advisor
- Led and looked after the safety and welfare of120 dormitory students
- Planned and organized30+ group meetings
- Planned and executed10+ events for150 students
Timeline
Assistant Branch Manager
Enterprise Mobility
08.2024 - Current
Tri-Brand Assistant Manager
Enterprise Mobility
12.2022 - 08.2023
Program Leader
Booster Enterprises
04.2021 - 07.2022
Personal Care Assistant
Granite State Independent Living
08.2018 - 05.2019
Recreational Director
Camp Sentinel
06.2013 - 08.2016
Bachelor of Arts - Business Administration
Gordon College
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