ISALIA PAULINO
Amherst
Summary
Dedicated university student with exceptional management skills and a strong commitment to delivering outstanding customer service. Proven organizational abilities and a track record of success in leadership roles foster a collaborative environment that drives group achievements. Eager to gain further experience while leveraging existing skills to support others and enhance overall service quality. Patient and adaptable, capable of thriving as both a motivated team player and an effective leader, committed to creating positive experiences for all stakeholders. Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion.
Overview
3
3
years of professional experience
Work History
Camp Counselor
Ridgewood YMCA
06.2025 - 08.2025
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
Kumon Assistant
Kumon Learning Center, Bergenfield
04.2023 - 07.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Provided homework assistance using specific curriculum and materials.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Assistant
Spinal Rehabilitation & Wellness Center, Dumont NJ, Dumont
08.2022 - 02.2023
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills using both Spanish and English, fostering trust in the clinic''s commitment to quality care.
Education
High School Diploma -
Northern Valley Regional High School Demarest
Demarest, NJ06-2024
Skills
- Friendly and Outgoing Attitude
- Creative mindset
- Activity planning
- Attention to detail
- Multitasking Skills
- Excellent Customer Service Skills
- Strong Organizational Skills
- Team leadership
- Time management
- Problem-solving
- Positive engagement
- Effective communication
LANGUAGES
English
Spanish
Timeline
Camp Counselor
Ridgewood YMCA
06.2025 - 08.2025
Kumon Assistant
Kumon Learning Center, Bergenfield
04.2023 - 07.2024
Assistant
Spinal Rehabilitation & Wellness Center, Dumont NJ, Dumont
08.2022 - 02.2023
High School Diploma -
Northern Valley Regional High School Demarest
Hobbies and Interests
- Legal Studies
- Debate
- Guitar
- Volleyball
- Creative Writing
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