- I enjoy cooking for friends and family gatherings
- Cooking
- Adventure Travel
Isha McSween Steel
Fall River
Summary
Committed to making a career in the Public/private sector. Specifically, in a field where one may contribute knowledge, experience, and skills, and where, skills and knowledge are valued and valuable and are able to make a positive input.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Department of Homeland Security
06.2024 - Current
- Screen airport passengers, cargo, and bags for prohibited and dangerous objects and materials
- Maintain efficient passenger traffic flow through airport security checkpoints
- Monitor airport security measures
Grocery Shopper (part-time)
Shipt
01.2021 - Current
- Grocery Shopping
- Grocery Delivery
- Customer service
Administrative Assistant
Plymouth County District Attorney’s Office
11.2021 - 11.2023
- Complete various administrative tasks including documentation and maintenance of electronic client records
- Entered 51A reports into NCA Track system
- Ran Board of Probation (BOP) and Triple I queries on DCJIS
- Network and collaborate contacts as needed
- Received DA referrals via email and assign reports to interviewers by jurisdiction
- Provide information and referrals regarding resources to clients
- Communicate with other professionals involved with the client/case as necessary
- Viewed DVD forensic interviews when abuse occurs
Data Entry Clerk
Universal Health Services Inc.
04.2021 - 11.2021
- Scanning through information to identify pertinent information
- Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing
- Entering and updating information into relevant databases
- Handling additional duties (copying, scanning and mail collection)
Service Specialist
Hemenway & Barnes Law Firm
02.2018 - 03.2021
- Reception/Office Coordinator
- Tracking of incoming mail and distribution
- Scanning of documents
- Copying and Printing
- Replenishing workstations
- Dealing with UPS, USPS and FedEx packages
- Operating office machinery
Control Room Security
Telecommunications of Trinidad and Tobago
04.2006 - 10.2017
- First line responder to customer on matters related to the security of their premises
- Response to intrusion alarm by instructing the team
- Be high level vigilance
- Constantly focus and monitor site activities via CCTV or other surveillance systems
- Attention to details of every activity
- Evaluated the problems with their security system and coordinate corrective action
- Responsible for the confidentiality and protection of customer information
Education
Certificate - Criminal Justice, Computer Application, English Composition, Psychology
Penn Foster College
Diploma - Mathematics, English, Sociology, MS Office
St. Augustine Community College
Certificate - Mathematics, English, Principles of Business, Office Procedures
St. Charles’s High School
Diploma - Mathematics, English, Social Studies, Science
St. Joseph Girl’s School
Skills
- MANAGEMENT
- Has the ability to efficiently supervise and motivate coworkers Make sure that everyone is meeting the company’s goals and stays on task Also have the skills to provide guidance and support
- COMMUNICATION
- Effectively explain ideas, actively listen to conversations, give, and receive critical feedback
- PROBLEM SOLVING
- Ability to identify a problem and find a solution Independent and capable of dealing with problems on my own
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
Certification
- Driver’s License- Fifteen (15) years of safe and accident-free driving.
- National Children’s Alliance Training.Massachusetts Department of Criminal Justice Information Services Training.
- Security Awareness Training.
- CJIS Certification Fingerprinting.
- Psychological Coercion & Sex Trafficking: Dynamics of Exploitation
- Empathic Strain & Secondary Trauma 101: Foundations Level 1
- Firearms Safety Training
- Public Notary
Core Competencies
Computer: Word, Excel, Power Point Windows, Email; English, Problem Solving, Teamwork, Responsibility, Motivation and Adaptability.
Interests
Timeline
Transportation Security Officer
Department of Homeland Security
06.2024 - Current
Administrative Assistant
Plymouth County District Attorney’s Office
11.2021 - 11.2023
Data Entry Clerk
Universal Health Services Inc.
04.2021 - 11.2021
Grocery Shopper (part-time)
Shipt
01.2021 - Current
Service Specialist
Hemenway & Barnes Law Firm
02.2018 - 03.2021
Control Room Security
Telecommunications of Trinidad and Tobago
04.2006 - 10.2017
Diploma - Mathematics, English, Sociology, MS Office
St. Augustine Community College
Certificate - Mathematics, English, Principles of Business, Office Procedures
St. Charles’s High School
Diploma - Mathematics, English, Social Studies, Science
St. Joseph Girl’s School
Certificate - Criminal Justice, Computer Application, English Composition, Psychology
Penn Foster College
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