Sales Associate Manager
Nayeemul Islam
UPS
Belmont
4
years of professional experience
Work History
Sales Associate Manager
2 Years 10 Months- Achieved a 15% increase in monthly sales revenue over the past year, consistently exceeding sales targets.
- Delivered 98% customer satisfaction rate by resolving issues quickly and maintaining proactive communication.
- Coordinated with team of 5 to streamline operations, enhancing daily productivity and meeting goals.
- Maintained impeccable safety record by adhering to all safety protocols, ensuring a safer work environment.
- Https://www.ups.com/
- Supervised sales associates, ensuring consistent customer service and accurate transaction handling.
- Monitored daily sales activity, identifying opportunities to improve conversion and upsell results.
- Resolved customer concerns promptly, maintaining service standards and store reputation.
- Handled payroll and accounting documentation.
- Coordinated associate schedules to support coverage, productivity, and operational needs.
Pathway Program ( DSP)-Umass Boston
2 Months- Facilitated discussions enhancing students' understanding of academic majors and their implications.
- Led discussions to deepen students' understanding of academic majors and their implications.
- Enhanced new students' awareness of dorm life and available campus resources through targeted outreach.
- Delivered essential information on financial aid, dormitory living, and campus life resources to support student success.
Program Manager
9 Months- Flutter app that manages your finances and gives you real-time market insights with advanced portfolio management tools.
- Acts as a personal wallet, giving Real-Time Market Data that enables you to monitor price movements, trends, and news across a wide range of financial instruments.
- Collaborated with a team of two to streamline project workflow.
- Managed project repository on GitHub, facilitating version control and team collaboration.
Retail Cashier
9 Months- Processed items accurately during checkout, handled various payment methods correctly.
- Assisted customers with inquiries and efficiently bagged items to enhance checkout experience.
- Maintained cleanliness and organization of checkout area to ensure a safe and pleasant shopping environment.
- Enhanced customer access to products through effective website management.
Education
Bachelor of Arts - Political Science
High School Diploma
- Graduated in MAY 2024
- Awards: Massachusetts Westborough Badminton Division II Champion
- Clubs: Badminton Club President, Soccer Club and Asian Association Club, Robotics Club, Gaming Club
- Sports: Varsity Soccer and Lacrosse
Skills
Sales performance reporting
Sales analytics
Sales training procedures
Staff management
Sales forecasting
Python scripting
E-commerce strategies
Sales funnel optimization
Market analysis
Project management tools
Team leadership
Performance metrics
Data-driven decision making
Sales data analysis
Collaborative training
Sales documentation
Staff development
Scikit-learn
OneNote
SharePoint
Customer engagement
Hobbies and Interests
- Playing Video Games
- Content Creation for YouTube
Projects Extracurriculars
- Personal Portfolio Website, Node.js, https://nayeemtech.netlify.app, Software Developer, 04/23, 07/23, Designed an interactive and visually appealing portfolio section featuring my web development projects. Each project is showcased with descriptions, images, and links to live demos or source code repositories., Incorporated a blog section where I regularly share insights, tutorials, and articles related to web development and technology trends, engaging with a growing community of like-minded individuals., Ensured the website's responsiveness across all devices, providing an optimal user experience whether viewed on a desktop, tablet, or smartphone., Utilized HTML, CSS, and JavaScript to build the website, incorporating modern design principles and best practices in web development.
- Tetris Game, Java Console Game, https://github.com/nayeemtech/TetrisGame, Java Developer, 05/23, Developed a timeless excitement of Tetris through a Java-based implementation., Incorporated game features intuitive controls and a dynamic interface that brings the beloved puzzle game to life., Utilized HTML, CSS, and JavaScript to build it.
- Mage Game, Java Console Game, https://github.com/nayeemtech/Maze-Game, Java Developer, 09/22, Developed a highly productive console game that lets you move around [up, down, left and right] to collect coins and then trade at the end with a trader located at the end of the matrix. It's a game inspired by the concept of investing into stock market., Marketed on TikTok to encourage resulting in 30% active user fork increase.
Timeline
Pathway Program ( DSP)-Umass Boston
Peer Mentor
06.2025 - 08.2025Read More
Sales Associate Manager
UPS
12.2022 - 10.2025Read More
Program Manager
Tradesense.io
02.2022 - 11.2022Read More
Retail Cashier
Shaw's Supermarkets
02.2022 - 11.2022Read More
University of Massachusetts, Boston
Bachelor of Arts from Political Science
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Belmont High School
High School Diploma
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