Ismail Aboussikine
Shift Supervisor
Sale
Summary
Diligent wait staff leader bringing proven skills in customer service and dining management. Stays on top of changing demands and expertly resolves problems. Focused on providing memorable experiences and professional foodservice through well-trained and properly managed team.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Shift Supervisor
Burger King
10.2023 - Current
- Supervised ongoing daily production phases.
- Implemented policies and standard operating procedures for continuous improvement.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Conducted routine inspections to check quality and compliance with established specifications.
- Completed cash and credit card transactions accurately using POS software.
- Prepared, calibrated, and monitored production levels to achieve targets.
Head Waiter
Beyti Istanbul
2 2020 - Current
- Followed restaurant guidelines for personal appearance and customer interactions with consistent attention to detail
- Upheld restaurants' professional reputation by inspecting staff and dining areas regularly to spot and correct problems
- Maintained harmony between wait staff using excellent interpersonal and conflict management abilities.
Manager
Grocery Store
01.2018 - 12.2019
- Met financial targets by establishing budgets and controlling expenses
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets
- Improved performance by mentoring struggling workers to strengthen job skills and knowledge.
Head Waiter
Le Repere Gourmand
02.2015 - 12.2017
- Followed restaurant guidelines for personal appearance and customer interactions with consistent attention to detail
- Upheld restaurants' professional reputation by inspecting staff and dining areas regularly to spot and correct problems
- Maintained harmony between wait staff using excellent interpersonal and conflict management abilities.
Waiter
Oliveri
05.2013 - 08.2014
- Memorized all menu offerings and ingredients, including seasonal items and daily specials
- Worked with kitchen crew and FOH employees to maintain seamless and efficient service
- Handled all food and ingredients in alignment with proper industry standards for safety and sanitation.
Team Member
McDonald's
07.2012 - 11.2013
- Helped keep team efficient with well-stocked supplies
- Kept equipment working properly with regular inspections and maintenance
- Boosted team efficiency by learning all roles and rotating through positions.
Education
High School degree - Art and Human Sciences -
Elfaqih Tetouani High School
Rabat, MoroccoSkills
Team supervision
Table coordination
Conflict management
Visual presentation
Performance optimization
Customer service management
Wait staff training
Hospitality and accommodation
Order management
Safe driving
Timeline
Shift Supervisor
Burger King
10.2023 - Current
Manager
Grocery Store
01.2018 - 12.2019
Head Waiter
Le Repere Gourmand
02.2015 - 12.2017
Waiter
Oliveri
05.2013 - 08.2014
Team Member
McDonald's
07.2012 - 11.2013
Head Waiter
Beyti Istanbul
2 2020 - Current
High School degree - Art and Human Sciences -
Elfaqih Tetouani High School