Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Websites
Languages
References
Timeline
Generic
ISMAIL DEBICH

ISMAIL DEBICH

Fez

Summary

A people person driven by service excellence, I have a proven track record in the hospitality and airline industries, including roles as a receptionist, check-in agent, and cabin crew member. Recognized for delivering exceptional service that exceeds expectations, I bring a wealth of experience in managing customer interactions, resolving issues with grace, and ensuring passenger comfort and safety. My adaptability and cultural sensitivity, honed through diverse customer-facing roles, make me an ideal candidate for the Emirate's cabin crew team. Committed to maintaining the highest standards of professionalism, I am eager to assist guests with a range of services, including meal and beverage distribution, providing information about the flight, and attending to any special requests, contributing to Emirates' reputation for excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Receptionist

Thistle Express Hotel
Luton
04.2024 - 02.2025
  • Delivered exceptional customer service, ensuring guest satisfaction and loyalty, which aligns with the core values of cabin crew hospitality.
  • Coordinated front-desk activities, including reservation management and guest check-in/check-out, similar to boarding and disembarking processes in aviation.
  • Managed a high volume of customer inquiries via phone and in person, honing communication skills vital for addressing passenger needs during flights.
  • Handled emergency situations with composure and efficiency, demonstrating the ability to maintain passenger safety and comfort—key responsibilities of cabin crew.

Cabin Crew

Ryanair
London Luton
04.2023 - 03.2024
  • Delivered top-tier in-flight service to passengers, ensuring a pleasant travel experience and upholding the airline's reputation for excellence in safety.
  • Conducted pre-departure inspections and safety demonstrations, emphasizing passenger safety and compliance with aviation regulations.
  • Provided first aid and emergency response with compliance to the company emergency and security procedures when necessary, showcasing the ability to remain calm and efficient under pressure.
  • Maintain a perfect personal grooming displaying professionalism, discipline and a good code of conduct.
  • Managed in-flight sales of duty-free merchandise, demonstrating strong sales skills and contributing to the airline's ancillary revenue.
  • Delivered exceptional customer service, reflecting a commitment to the airline's standards and passenger satisfaction.

Check-In Agent

MSC Cruises
Doha
10.2022 - 12.2022
  • Ensured a smooth check-in process for passengers, demonstrating attention to detail and efficiency, which are crucial for on-time flight departures.
  • Managed Key-Cards and travel documents, ensuring accuracy and security—key responsibilities akin to in-flight passenger management.
  • Collaborated with Ship Terminal staff to ensure adherence to safety protocols, reflecting the cabin crew's commitment to passenger safety and comfort.
  • Provided personalized customer service, addressing individual passenger needs, a skill directly transferable to the role of a cabin crew member.
  • Resolved customer issues with professionalism and empathy, showcasing the ability to maintain high service standards under pressure.

Education

Bachelor of Arts (B.A.) - English Studies

Sidi Mohammed Ben Abdellah University
Fez
07.2022

Highschool Degree - Biology

Ibno Rochd High School
Fez
07.2018

Skills

  • Customer service excellence
  • Teamwork
  • Multitasking
  • First aid and health care
  • Good time management
  • Communication skills
  • Cultural awareness
  • Resilience
  • Adaptability and flexibility
  • Perfect grooming

Certification

Cabin crew attestation issued by the IAA (Irish Aviation Authority) in accordance with EASA Part-CC

Languages

Arabic (Native), French (Beginner), English (Advanced)

Hobbies and Interests

Traveling, Photography, Music, Reading

Languages

Arabic
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Receptionist

Thistle Express Hotel
04.2024 - 02.2025

Cabin Crew

Ryanair
04.2023 - 03.2024

Check-In Agent

MSC Cruises
10.2022 - 12.2022

Bachelor of Arts (B.A.) - English Studies

Sidi Mohammed Ben Abdellah University

Highschool Degree - Biology

Ibno Rochd High School

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