ISMAIL DEBICH
Fez
Summary
A people person driven by service excellence, I have a proven track record in the hospitality and airline industries, including roles as a receptionist, check-in agent, and cabin crew member. Recognized for delivering exceptional service that exceeds expectations, I bring a wealth of experience in managing customer interactions, resolving issues with grace, and ensuring passenger comfort and safety. My adaptability and cultural sensitivity, honed through diverse customer-facing roles, make me an ideal candidate for the Emirate's cabin crew team. Committed to maintaining the highest standards of professionalism, I am eager to assist guests with a range of services, including meal and beverage distribution, providing information about the flight, and attending to any special requests, contributing to Emirates' reputation for excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Thistle Express Hotel
Luton
04.2024 - 02.2025
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty, which aligns with the core values of cabin crew hospitality.
- Coordinated front-desk activities, including reservation management and guest check-in/check-out, similar to boarding and disembarking processes in aviation.
- Managed a high volume of customer inquiries via phone and in person, honing communication skills vital for addressing passenger needs during flights.
- Handled emergency situations with composure and efficiency, demonstrating the ability to maintain passenger safety and comfort—key responsibilities of cabin crew.
Cabin Crew
Ryanair
London Luton
04.2023 - 03.2024
- Delivered top-tier in-flight service to passengers, ensuring a pleasant travel experience and upholding the airline's reputation for excellence in safety.
- Conducted pre-departure inspections and safety demonstrations, emphasizing passenger safety and compliance with aviation regulations.
- Provided first aid and emergency response with compliance to the company emergency and security procedures when necessary, showcasing the ability to remain calm and efficient under pressure.
- Maintain a perfect personal grooming displaying professionalism, discipline and a good code of conduct.
- Managed in-flight sales of duty-free merchandise, demonstrating strong sales skills and contributing to the airline's ancillary revenue.
- Delivered exceptional customer service, reflecting a commitment to the airline's standards and passenger satisfaction.
Check-In Agent
MSC Cruises
Doha
10.2022 - 12.2022
- Ensured a smooth check-in process for passengers, demonstrating attention to detail and efficiency, which are crucial for on-time flight departures.
- Managed Key-Cards and travel documents, ensuring accuracy and security—key responsibilities akin to in-flight passenger management.
- Collaborated with Ship Terminal staff to ensure adherence to safety protocols, reflecting the cabin crew's commitment to passenger safety and comfort.
- Provided personalized customer service, addressing individual passenger needs, a skill directly transferable to the role of a cabin crew member.
- Resolved customer issues with professionalism and empathy, showcasing the ability to maintain high service standards under pressure.
Education
Bachelor of Arts (B.A.) - English Studies
Sidi Mohammed Ben Abdellah University
Fez07.2022
Highschool Degree - Biology
Ibno Rochd High School
Fez07.2018
Skills
- Customer service excellence
- Teamwork
- Multitasking
- First aid and health care
- Good time management
- Communication skills
- Cultural awareness
- Resilience
- Adaptability and flexibility
- Perfect grooming
Certification
Cabin crew attestation issued by the IAA (Irish Aviation Authority) in accordance with EASA Part-CC
Languages
Arabic (Native), French (Beginner), English (Advanced)
Hobbies and Interests
Traveling, Photography, Music, Reading
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Receptionist
Thistle Express Hotel
04.2024 - 02.2025
Cabin Crew
Ryanair
04.2023 - 03.2024
Check-In Agent
MSC Cruises
10.2022 - 12.2022
Bachelor of Arts (B.A.) - English Studies
Sidi Mohammed Ben Abdellah University
Highschool Degree - Biology
Ibno Rochd High School