Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ismail Hammani

Ismail Hammani

Dubai

Summary

Dynamic and dedicated Guest Service Agent with one year of experience in ultra-luxury hospitality at One&Only One Za'abeel , where I contributed to the pre-opening phase. Possessing a diploma in cabin crew and hospitality, along with training as a Passenger Service Agent, I am committed to delivering exceptional guest experiences through outstanding service and attention to detail. Seeking to leverage my skills and expertise in a challenging new role within the hospitality industry.

Overview

2
2
years of professional experience

Work History

Guest Service Agent

One&Only One Za'abeel (pre-opening)
11.2023 - Current
  • Greeted guests upon arrival and departure, providing a warm welcome and efficient service.
  • Coordinated transportation services for guests, including taxis and shuttle arrangements.
  • Assisted with luggage handling, ensuring safe and prompt delivery to guest rooms.
  • Provide information about hotel services, amenities, and local attractions.
  • Escort guests to their rooms, explaining hotel features and facilities.

Passenger Service Agent Trainee

Swissport Airport Ibn Batouta
02.2023 - 05.2023
  • Help passengers with self-serve or assisted for check in.
  • verify travel documents and provide boarding passes.
  • Escorted handicapped passengers from terminal to aircraft.
  • Deal with passenger flight queries.
  • weigh luggage and collect any excess weight charges.

Education

Flight Attendant And Hospitality Certificate -

Aerostar Training Academy
Khemisset, Morocco
06-2023

High School Diploma -

Mohamed Belhassan El Ouazzani
Khemisset, Morocco
07-2020

Skills

  • Guest communication
  • Listening Skills
  • Teamwork and Collaboration
  • Adaptability and Flexibility

Languages

Arabic
Native language
English
Advanced
C1
French
Elementary
A2

Timeline

Guest Service Agent

One&Only One Za'abeel (pre-opening)
11.2023 - Current

Passenger Service Agent Trainee

Swissport Airport Ibn Batouta
02.2023 - 05.2023

Flight Attendant And Hospitality Certificate -

Aerostar Training Academy

High School Diploma -

Mohamed Belhassan El Ouazzani

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Ismail Hammani